Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Falling through the floor in the "Manor"

    In the manor, right after the downwards tunnel (the one with the spider webs), i keep falling through the floor in the 2 following corridors. Infact, even the spawn right after the tunnel drops me through the floor.

    132 votes
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    • 6 votes
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        1 comment  ·  Admin →
      • None of my progress was saved when re-installing Windows. However, it still shows that I got a certain time on the leaderboard in arcade mod

        None of my progress was saved when re-installing Windows. However, it still shows that I got a certain time on the leaderboard in arcade mode. Can all game data be backed up on Steam so game saves are not lost?

        1 vote
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          1 comment  ·  Admin →
        • in the ultimate race, when star in metro real al game frezee

          metro real part its buged an freezing the game

          1 vote
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          • Progress deleted

            I had played for about 2 hours, and downloaded a few workshop levels. The adventure mode was beaten, and I had played some arcade to get medals. I restarted the game for graphics settings to take place, but I come back to all of my progress being gone. All of my adventure levels were reset, and I had zero medals.

            1 vote
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            • Small level design issue (not a bug)

              In the level 'Lost Society', when you get the jump ability, the icon that pops up briefly obscures the hazards immediately after the checkpoint. I would recommend moving said hazards slightly further away, as I feel that new players might tend to crash into them immediately unless they're paying especially close attention right before they hit the checkpoint.

              1 vote
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              • Some ideas to help. (To developers)

                If the car is supposed to be electric, why not make the engine thrusters with a blue tint which imitate electric ion-thrusters instead of yellow-fire fuel thrusters. Also I think the doors that open as wings are kinda corny. Why not put another control that is the opposite as "grip" that turns on thrusters under the car for flying. The jump could be a short bottom thruster burst instead of the corny "boink" hydrolic bounce. This would add a whole new dimension of air control to the game. This game has great potential so far, but it has to be…

                3 votes
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                  1 comment  ·  Admin →
                • 1 vote
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                    1 comment  ·  Admin →
                  • Unplayable game and glitchy menu

                    None of the options in the menu work, except the Adventure, the whole menu looks weird. When I try to run the adventure, the first level is as glitchy as the menu and doesn't work as well.

                    13 votes
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                    • 20 votes
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                      • 1 vote
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                        • Start gate cloned in weird places on several tracks

                          As I was playing online, two tracks ("Pink" and "Paradise Lost") became broken after a teleporter where a start gate was placed in the middle of the track, blocking my progress. Upon completing Paradise Lost, I restarted the game and went back into the level and the start gate was gone, but my ghost was clearly driving on the glitched-in start gate.

                          1 vote
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                          • Pressing escape as you cross the finish line will make the menu unusable

                            Pressing escape as you cross the finish line will make the menu unusable. No items on the escape menu can be clicked, and it can't be closed to show the leaderboard menu, which should pop up automatically.

                            9 votes
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                              1 comment  ·  Admin →
                            • 1 vote
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                              • Why Is The Slender Man Making Teleporter Giving Me Ear Rape? I Play This To Simulate My Music... I Play At 100% But The Portal Is Damaging

                                Can you like Make The Portal Really Quite? It Destroys My Ears And Puts Me Off Playing This Game... I Love Playing At 100%

                                1 vote
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                                • Background layer in all levels is invisible, only UltraPlanet atmosphere is visible

                                  The background layer is no longer visible since the update that redesigned how level backgrounds function. This is very odd because the only thing that's ever visible is the atmosphere of the UltraPlanet object. The planet itself appears a faint blue due to the atmosphere, but the rest of the planet is invisible. The object appears to load and appear normally if it's not in the background layer.

                                  I have verified the game cache through Steam, reinstalled Distance, and updated to the latest graphics drivers, and done a cold reboot after all three steps.

                                  Objects without atmospheres are completely invisible…

                                  3 votes
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                                  • 10 votes
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                                      1 comment  ·  Admin →
                                    • Game displays only on Second Screen!

                                      I own a Laptop and I game on its screen itself. Just for a change I played the game on my T.V and now the Game wouldn't start on My laptop. I have tried so many things and it just desen't work.

                                      If I have to play the game I have to connect my TV first then make it extended then start the game then make it windowed then its ready to play. It is very annoying!

                                      3 votes
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                                        1 comment  ·  Admin →
                                      • 1 vote
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                                        • Some triggers aren't working when using custom music

                                          When custom music is enabled, some triggers will stop working, and thus the environment in the map will not change (if it is going to change).
                                          Play the level called Sector 99: Snow Storm Valley with and then without custom music and you'll know what I mean. You cannot complete this level at all with custom music.

                                          1 vote
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