Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. 2 votes
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      1 comment  ·  Admin →
    • Xbox wireless controller doesnt control the game on Solus 3 Linux

      I plugged in my the wireless reciever into the pc and connected a controller to it
      Then when I launch the game i cant use the controller as the inputs arent registered

      1 vote
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      • Medals/unlocks soft resetting

        Each time the game is loaded, the medals visible in the track list (and the tracks currently unlocked) are reset to a state they had some time ago. In my case, they reset to a time when I had 40 total medals. However, the times aren't deleted and can be seen in the leaderboards, those times' ghosts are visible, and they can be watched.

        Steps:
        1. Start game, observe medal count/medals in list/unlocked levels
        2. Play a level showing no medal, earn a medal, go to main menu. Total medal count has increased, medals in list for /that level only/…

        3 votes
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        • unity'd in editor

          while animating and adding a scale to it the scale will sometimes cause a immediate crash of distance. one report says a it detected a unity moment but the other report doesnt.
          I use a animation+group with another animation on a event trigger.
          But even when i tried to scale without the 2nd animation the immediate crash still occurred.

          i posted a video of what im trying to do.
          At the end youll see distance just crash without a report
          https://vid.me/HHM2F

          1 vote
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          • Trick text displaying after landing

            I can't take all the credit for this, Tiedye found it initially and we both tested it further.

            This bug only happens after more than one trick. Specifically, if you landanother trick before the first one's eV reward text vanishes, it displays the second one's eV reward text then displays the counter as if you haven't landed yet.
            So, let's say I jump, barrel roll, jump, barrel roll. After the eV text vanishes, a set of text comes up that shows the trick and next eV points but doesn't announce anything/look like the reward text.

            This screenshot is after two…

            1 vote
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            • Laser bug

              Whenever the laser is low enough to the ground, It doesnt cut the wheels/chassis, Or when you are slow enough, The laser ignores your car (This one i think is intentional)

              4 votes
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              • 1 vote
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                • No idea what happened

                  I was racing in the tournament when i suddenly crashed.

                  1 vote
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                  • Unable to turn right while pressing the gas and using the grip thrusters.

                    Bug: I cannot turn right (bound to the D key) while pressing the gas (w key) and using the grip thrusters (i key). As soon as I stop pressing the gas or stop gripping, I am able to turn right.

                    I can, however, turn LEFT(a key) while gripping.

                    This problem has persisted for several (5 or so) months.

                    Platform: PC
                    OS: Windows 7 SP1
                    Output file attached

                    1 vote
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                      1 comment  ·  Admin →
                    • I FOUND A TING DAT MAKE ME GAME ESPLODE

                      I FOUND A TING DAT MAKE ME GAME ESPLODE

                      1 vote
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                      • Deleting a profile will not update the main menu map to reflect the new selected profile.

                        Normally, switching between profiles with different main menu levels will reload the main menu to reflect the change. However, an automatic profile switch from deleting a profile will not do this.

                        As a bit of an aside, the selection highlight on the profile list should really start on the currently selected profile by default, not the one at the top of the list.

                        1 vote
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                        • Steam store OS minimum requirements

                          The minimum requirements for operating system are wrong on steam store unless there is some critical feature that I have not tested myself in the game on this OS that do not work, just want to report this game works fine on Windows XP with Distance beta 5462 but steam store says minimum Windows 7. If needed I can be your tester for compability with WinXP, please contact me via steam if so, I use the name "djohe" there.

                          1 vote
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                            1 comment  ·  Admin →
                          • My Camera keeps going to the right and not sticking behind the car.

                            My camera keeps spinning to the right. I believe the game is thinking that Numbpad6 is being pressed when it's not. When I press numbpad6 the camera stops.

                            3 votes
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                              1 comment  ·  Admin →
                            • Game randomly locks up while playing. Lasts between 30sec and 1min

                              System specs
                              AMD FX 8750 Wraith
                              24gb RAM
                              nVidia GTX970
                              500gb Samsung Evo SSD
                              Windows 10 x64
                              Game will lock up while playing. Doesn't seem to have a cause, even happening in the menu. Beta 5462 btw

                              3 votes
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                              • Screen stuck on LOADING MAIN MENU, adventure mode give the error "LEVEL LOCKED This level shouldn't be locked so something went wrong!"

                                I've been trying to get this game for a while now and i've already done all the basic troubleshooting steps. run as administrator, reinstall c++ packages, verified cache, uninstalled and reinstalled both regular and experimental versions, reinstalled steam, updated windows, etc

                                the game loads up normally until i get to the "loading main menu" screen where it doesnt go any further but i can hear menu responding to my button presses. I tried to start the story mode blindly and got an error message saying "LEVEL LOCKED This level shouldn't be locked so something went wrong!"

                                Trying this in vr…

                                1 vote
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                                  1 comment  ·  Admin →
                                • 1 vote
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                                  • i clicked back and it thought i clicked cancel

                                    ok i was in stunt mode and i clicked back and it took me to the menu
                                    thats all

                                    1 vote
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                                    • Texture settings bug

                                      If texture quality is set to low, the social media and discord icons are also low quality

                                      1 vote
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                                      • Wireless Xbox One Controller doesn't seem to work

                                        I just bought a new wireless xbox one controller for use with windows pc, but all the default controls are messed up. For example: pressing RT to accelerate also turns the camera right. The menus and tutorial prompts are also giving me the keyboard controls instead of xbox unless, strangely, I move the right joystick in any direction. It displays the xbox controls until I center the joystick again. Any help would be appreciated as I really like this game and used to play it fine with my wired xbox 360 controller. Thanks!

                                        3 votes
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                                        • 3 votes
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