Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Beginning a multiplayer match crashes, single player and ghosts are fine. or says I am already connected

    Always crash when multiplayer match begins. It used to work. now it can't. yet single player is fine. The crash is a time out, white screen and windows detects a hung app.

    12 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Admin →
    • 5 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • When on some maps you fall off because you jump you can land one of the buildings at the bottom and stay there until you go off and die.

        You should make the buildings at the bottom visible but if you fall you can fall throught them and its like an image

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  Admin →
        • Forwerd & Backwords

          when ever I'm going forwerd or backworks, I see the side of the car

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  Admin →
          • Game starts but I cannot see the level

            Hi!

            I can start the game, and even choose between Adventure or Arcade or Level, but upon starting those, after seeing all the loading screens the Screen remains black. I cannot see anything, though judging to the sounds, the game is running.

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • 3 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • 1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Can't turn while flying, it just makes me spin...

                  Whenever I have to turn while flying, it just does't work. I end up spinning around until crashing into a wall or object. I can't even continue the level this way. I'm epeating the same thing, trying over and over again and this really is getting on my nerves. I am using the WASD keys btw.

                  8 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Please remove level "uncanny valley".

                    Please remove level "uncanny valley". All Geme 10/10. Level "uncanny valley" 0/10. Like not from this game(

                    6 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Can't use multiple DS4s simultaneously for split-screen

                      When you plug in two, it pulls the analog stick inputs from one and all the other inputs from the other. Is it because it's just registered as "wireless Controller" without any numbers?

                      2 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Dual Shock 4 key bindings are messed up

                        Hey Guys,

                        under Manjaro Linux 4.8.17-1-MANJARO the Controller is recognized natively as Dual Shock 4. For some reaon the default key bindungs are totally messed up. X and [_] are changed e.g. and many more. Do you have any idea what's wrong over there?

                        9 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • on the uncanny valley map there is a chance of death by going too fast between some pillars

                          To be honest the map doesnt really fit the theme of the game anyway. I would suggest remove it for now and remake a new map in its place similar to all the other maps currently in the game.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • Using an Xbox One Elite controller on Linux shows keyboard button prompts in menus/Adventure

                            Pretty much exactly what the title says. Running Arch Linux x86_64 but this shouldn't be distro specific.

                            A workaround is using Steam's xinput controller configurator which creates a virtual x360 pad, but that's not perfect, because the desktop config makes it only register input when the game is in focus (this is much more annoying than it sounds), and if I plug my controller in after starting the game it isn't detected.

                            More of an annoyance than a bug, and obviously not high priority since this doesn't actually break anything, but it'd still be nice if this could be fixed.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • [Editor] Gravity Triggers not saving to checkpoints properly

                              Was just looking into the weirdness associated with this, and worked out exactly what's happening.

                              When you go through a checkpoint, the gravty and drag data that the checkpoint takes is from the FIRST gravity trigger you passed through since the previous ckeckpoint.
                              This means taht if you enter and exit a gravity zone between ckeckpoints, the checkpoint after the fact will respawn you with the settings from the gravity trigger starting the zone.

                              On top of this, if you passed no trigger between the ckeckpoints, the value from the previous checkpoint is taken instead. Every checkpoint from the bugged…

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • 1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • game freezes

                                  In today's build the game freezes in DirectX 11 but using the launch option -force-d3d9 the game works. All previous builds the DirectX 11 mode worked.

                                  9 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Admin →
                                  • 1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • I cannot fly on PS4 controller

                                      Just bought the game, disappointed i cant use one of the most critcal parts of the game: flying. It just doesnt go up or down no matter what I do. I just fly and crash and cant play :/

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • I created a level, i uploaded it to steam, after that i downloaded it so i could play it via community online but my friends can't load it.

                                        I created a level, i uploaded it to steam, after that i downloaded it so i could play it via community online but my friends can't load it. After we start they are going to the screen where they should load but instead of loading they get kicked... How can i fix this? Or is this a bug?

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  Admin →
                                        • surface pro 4 won't steer and boost

                                          i can't boost and steer left or right at the same time on my surface pro 4's type cover (not the ideal device i know but still)

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 53 54
                                          • Don't see your idea?

                                          Bug Reports

                                          Feedback and Knowledge Base