Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Game crashes when i die

    The Game crashes whenever I die. The following appears in the output log :
    Unloading 676 unused Assets to reduce memory usage. Loaded Objects now: 5509.
    Total: 5.053469 ms (FindLiveObjects: 0.188522 ms CreateObjectMapping: 0.300770 ms MarkObjects: 4.110523 ms DeleteObjects: 0.452653 ms)

    Unloading 2 Unused Serialized files (Serialized files now loaded: 0)

    Unloading 526 unused Assets to reduce memory usage. Loaded Objects now: 15196.
    Total: 10.874351 ms (FindLiveObjects: 1.002899 ms CreateObjectMapping: 0.612864 ms MarkObjects: 8.837575 ms DeleteObjects: 0.420012 ms)

    GfxDevice: creating device client; threaded=1
    GfxDevice: creating device client; threaded=1
    GfxDevice: creating device client; threaded=1
    GfxDevice: creating device client; threaded=1
    Unloading 1…

    9 votes
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      1 comment  ·  Admin →
    • Steering in VR causes crash

      Playing 'Distance [experimental]' in VR with my oculus rift.

      I can load the game, load a level, and even drive for a bit, but the SECOND I steer left or right (XB1 wireless gamepad), it crashes.

      Attached is the crash report.

      3 votes
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        1 comment  ·  Admin →
      • 11 votes
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          1 comment  ·  Admin →
        • credits level final gate

          I can fly through final gate at credits level but trigger won't work and level will not completed.
          Version Windows steam 5277 experimental.
          Error from log:

          NullReferenceException: Object reference not set to an instance of an object
          at AdventureMode.LocalPlayerFinishVirtual (.PlayerDataLocal playerData, FinishType finishType) [0x00000] in <filename unknown>:0
          at GameMode.LocalPlayerFinish (.PlayerDataLocal localPlayer, FinishType finishType) [0x00000] in <filename unknown>:0
          at GameMode.OnEventCarHitFinish (Data data) [0x00000] in <filename unknown>:0
          at Events.StaticEvent`1[Events.RaceEnd.LocalCarHitFinish+Data].Broadcast (Data data) [0x00000] in <filename unknown>:0
          at RaceEndLogic+<BroadcastAfterDelay>c__Iterator0.MoveNext () [0x00000] in <filename unknown>:0
          at UnityEngine.SetupCoroutine.InvokeMoveNext (IEnumerator enumerator, IntPtr returnValueAddress) [0x00000] in <filename unknown>:0
          UnityEngine.MonoBehaviour:StartCoroutine_Auto_Internal(IEnumerator)
          UnityEngine.MonoBehaviour:StartCoroutine(IEnumerator)
          RaceEndLogic:OnTriggerEnter(Collider)

          (Filename: Line: -1)

          Setting up 2 worker…

          3 votes
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          • 1 vote
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            • Wireless Xbox One Controller doesn't seem to work

              I just bought a new wireless xbox one controller for use with windows pc, but all the default controls are messed up. For example: pressing RT to accelerate also turns the camera right. The menus and tutorial prompts are also giving me the keyboard controls instead of xbox unless, strangely, I move the right joystick in any direction. It displays the xbox controls until I center the joystick again. Any help would be appreciated as I really like this game and used to play it fine with my wired xbox 360 controller. Thanks!

              1 vote
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                1 comment  ·  Admin →
              • When playing Hot Wheels map i dont get Accelecards???

                better fix that boy someone has to collect them

                6 votes
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                  1 comment  ·  Admin →
                • My mouse got accidently disconnected and that froze the screen for a few seconds.

                  The screen froze on different frames within the few seconds this was happening. This has happened before. Also, I was using a gamepad to play.

                  1 vote
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                  • Beginning a multiplayer match crashes, single player and ghosts are fine. or says I am already connected

                    Always crash when multiplayer match begins. It used to work. now it can't. yet single player is fine. The crash is a time out, white screen and windows detects a hung app.

                    15 votes
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                    • using multiple controls with keyboard

                      while using the keyboard when boost is engaged you cant use your thrusters with out it canceling your boost, when boost isnt engaged you can use your thrusters but when you activate boost when using a thruster it activates the thrusters permenatly until you disengage boost then press the key that is for the opposite thruster, but I noticed pressing the opposite key dosent work half the time.

                      1 vote
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                        1 comment  ·  Admin →
                      • 1 vote
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                        • after recent NVIDIA update on Windows 10, Distance crashes at the main loading screen.

                          after recent NVIDIA update on Windows 10, Distance crashes at the main loading screen.

                          1 vote
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                          • 1 vote
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                            • 60 second timer inherited from previous game.

                              I'll describe what happened in full. 3 of us finished a race. Host was picking a course or something, so we were on the finish screen. A 4th person joined. I'm not sure exactly when, but either when the 4th person showed up or when we went to the next course, the 60 seconds left message appeared. We started the new race. The host decided to go to spectator. 60 seconds in, two of us get DNF. the 4th person who joined late did not and could continue racing.

                              1 vote
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                              • When on some maps you fall off because you jump you can land one of the buildings at the bottom and stay there until you go off and die.

                                You should make the buildings at the bottom visible but if you fall you can fall throught them and its like an image

                                1 vote
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                                  1 comment  ·  Admin →
                                • Lightning Sound Issue on New Game Intro

                                  When I restart adventure mode from the main menu when it was already restarted in the same instance of the game, the sounds from the lightning will not play when the portal opens in the intro cinematic.

                                  1 vote
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                                  • Forwerd & Backwords

                                    when ever I'm going forwerd or backworks, I see the side of the car

                                    1 vote
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                                      1 comment  ·  Admin →
                                    • Restarting the level and then going to the main menu from any level in Adventure Mode will make the game load the next level when continuing

                                      If you load a level in Adventure Mode, and then restart the level, and return to the main menu after that, the game will load the level that comes after the one you were on previously in Adventure Mode when you select "Continue" from the options when selecting Adventure Mode.

                                      Was unsure of how to recreate it at first but noticed it was happening, so after a little trial and error I realized that it only works if you restart the level after loading it rather than simply loading it and then returning to the main menu to load it…

                                      3 votes
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                                      • Game starts but I cannot see the level

                                        Hi!

                                        I can start the game, and even choose between Adventure or Arcade or Level, but upon starting those, after seeing all the loading screens the Screen remains black. I cannot see anything, though judging to the sounds, the game is running.

                                        1 vote
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                                        • 2 votes
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                                            1 comment  ·  Admin →
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