Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Falling through the floor in the "Manor"

    In the manor, right after the downwards tunnel (the one with the spider webs), i keep falling through the floor in the 2 following corridors. Infact, even the spawn right after the tunnel drops me through the floor.

    74 votes
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    • Unplayable game and glitchy menu

      None of the options in the menu work, except the Adventure, the whole menu looks weird. When I try to run the adventure, the first level is as glitchy as the menu and doesn't work as well.

      13 votes
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      • 11 votes
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        • 10 votes
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            1 comment  ·  Admin →
          • Pressing escape as you cross the finish line will make the menu unusable

            Pressing escape as you cross the finish line will make the menu unusable. No items on the escape menu can be clicked, and it can't be closed to show the leaderboard menu, which should pop up automatically.

            5 votes
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              1 comment  ·  Admin →
            • Game displays only on Second Screen!

              I own a Laptop and I game on its screen itself. Just for a change I played the game on my T.V and now the Game wouldn't start on My laptop. I have tried so many things and it just desen't work.

              If I have to play the game I have to connect my TV first then make it extended then start the game then make it windowed then its ready to play. It is very annoying!

              3 votes
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                1 comment  ·  Admin →
              • white main menu

                i clicked restart on a downloaded map and i was immediatly brought back to the main menu but it was all white and i couldnt select anything except the report bug option.

                1 vote
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                  1 comment  ·  Admin →
                • Levels Locked After Update

                  After the game had updated, all of the levels in Arcade - Sprint are locked. I have completed them and got gold medals on most of them and a platimum on one of them, but now they're all gone!
                  Also all of the settings were reset.

                  1 vote
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                  • menu

                    o menu do jogo esta todo bugado

                    1 vote
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                    • Some triggers aren't working when using custom music

                      When custom music is enabled, some triggers will stop working, and thus the environment in the map will not change (if it is going to change).
                      Play the level called Sector 99: Snow Storm Valley with and then without custom music and you'll know what I mean. You cannot complete this level at all with custom music.

                      1 vote
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                        1 comment  ·  Admin →
                      • Version text and loading screen text glitches

                        Randomly, when loading a level, the version text on the top right and the text in the loading menu will glitch out and become unreadable. This will recover soon, or can be recovered by restarting/exiting level immediately.

                        I found this bug in the macOS version. Didn't play the windows version too much so I dont know if this is in Windows version as well.

                        2 votes
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                          1 comment  ·  Admin →
                        • How to manage bloom in boombox mode

                          Hi guys
                          So there's this option in Options>General called Enable Boombox Mode and under it are the sliders for Bloom and Shake intensity.

                          Here's what I want to do: I want to add just a little bit of bloom to the lights on the car.

                          Basically, I want minor glare and flashes on top of the regular lights on the car. But turning down bloom in boombox mode doesn't just turn the glare down, it turns all the lights down. If I bring the bloom slider to 0, it turns the lights off.

                          Here's an imgur album to show screenshots. …

                          1 vote
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                          • joined a server and the server overwiev whited out like the retry lvl main menu bug did before

                            i joined a server and the screen turned white just like the bug in the previous build with the main menu you fixed: https://puu.sh/zelPS/b76

                            3 votes
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                            • Credits are blurry

                              While driving through the credits, the words are very blurry and hard to make out, although I am playing with minimal graphics options.

                              1 vote
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                                1 comment  ·  Admin →
                              • 1 vote
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                                • Key binding/flight mode: Wing Yaw and Grip on same key

                                  Hello refract team,

                                  if wing yaw (left or right) and grip are bound to the same key then you can't use the wing yaw in flight mode. Hitting the key multiple times lets you move sligtly in the designated direction but the direction change isn't enough and holding the key down doesn't work (except the very little tick after the registration of the key).

                                  Thank you for your work - keep doing this awesome stuff!

                                  Yours sincerely,
                                  Krawodar

                                  1 vote
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                                  • I need help please I want to play and I can not, only in adventure mode and I just fall

                                    I need help please I want to play and I can not, only in adventure mode and I just fall

                                    1 vote
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                                    • Black screen freeze upon opening the game

                                      There is no music, the game just opens to a black screen with the windows loading cursor and stays like that until the game is force quit. This is after following all the tips in the subforum pinned post.

                                      1 vote
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                                      • Incorrect medal for the time

                                        In the level "Corruption" I got 2m 49s and 02. for that fifth of a second I should've achieved gold but instead I still clearly got silver.
                                        Screenshot clearly shows it, just wanted you guys to know about it

                                        1 vote
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                                          1 comment  ·  Admin →
                                        • Stuck on loading main menu

                                          I've tried everything on the Distance Startup Troubleshooting page, as well as reinstalling Distance, to no avail. It starts up fine until it gets to the Refract logo which I noticed I can't skip or the 'Beta Disclaimer' popup anymore. Not a big deal, but it might have something to do with my main issue. Once it gets to the 'LOADING MAIN MENU' screen, it just doesn't load at all, it just stays stuck and I have to manually alt+tab and close the game.

                                          Here are my system specs and an output log:

                                          Windows 10 Pro 64-bit (10.0, Build 15063 …

                                          4 votes
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                                            Seems like the game can’t access your Distance settings for some reason. Can you try deleting the Documents\My Games\Distance folder? (Be sure to back up any levels you’ve made if you’ve made any!)

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