Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

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  1. No screen on entanglement

    The game plays perfectly until the level called "Entanglement" The screen goes black, though there is still driving noises. The menu appears correctly.

    Played on Linux

    8 votes
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    • Visual freeze during Abyss

      During Adventure Mode level "Abyss", the game appears to visually freeze during the glitch sequence where the blue city appears. Input and sound is still apparent, but the screen is simply frozen.

      3 votes
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        1 comment  ·  Admin →
      • Freeze in Earth section of Enemy (and timer glitch when retrying from main menu)

        I have been trying to complete Enemy so that I can reach the credits, and three times I have managed to get to Earth. But all three times, the game 'freezes' on me during the first section which is on Earth.

        4 votes
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        • 2 votes
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          • Xbox One blue tooth controllers outputs, such as right shoulder, b, and a few others will be registered as keyboard controls. Driving imposs

            Xbox One blue tooth controllers outputs, such as right shoulder, b, and a few others will be registered as keyboard controls. Driving impossble.

            1 vote
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              1 comment  ·  Admin →
            • Distance crashes

              Whenever I play Arcade (Community Levels), it freezes and then crash. Adventure Mode works fine tho

              5 votes
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              • After launching the game it is stuck on loading/main menu loop

                The game loads up to 1/6, shows the main menu for a moment, then starts to load again in an infinite loop. The output log looks like discord-rpc.dll is broken. Can I disable discord totally via some launch options?

                1 vote
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                • Sector 3 orange screen, crash on load (macOS)

                  When loading Sector 3, the screen would be filled with orange (and a bit of green). Sound went through, and I could hear the car driving around.

                  Most of the time Distance would just crash as it loaded Sector 3, though.

                  For some reason, when I plugged in an external display, this problem went away. My dGPU was still being used, even when just running off the internal mbp display.

                  1 vote
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                  • Campaign and Arcade Completion Percentage swap

                    While navigating Distance 1.0 Main Menu, it's possible that completion percentage of Adventure Mode and Arcade Mode swap each other. This doesn't seem to affect your actual progress in the game, but it just makes percentages inaccurate. Here's a link showing the bug: https://youtu.be/oQCU1_G0Qus

                    1 vote
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                    • On the map past, your car crashes when doing no inputs other than accelerate/boost

                      https://clips.twitch.tv/AbrasiveQuaintCaribouDancingBanana

                      This does not seem like this should be a thing. If you make even the SLIGHTEST adjustment in steering, you do not crash here.

                      3 votes
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                      • my game randomly crash when hosting a server with 11 players on it

                        so I was in the middle of hosting an online server but just out of the blue it crashes like if I have press alt f4 or something I was not in the lobby I can't remember what map it is but there was nothing that popped up when it crashed it just crashed

                        1 vote
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                        • Game starts every time in VR

                          When starting the Game it starts every time in VR, only if I stop the OVR-Service it will start non-VR.
                          Please add an Steam start message with the options for VR and NON-VR (aka. Desktop start)

                          2 votes
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                          • Online VR - Black Screen, only sound and Chat Visible

                            When playing the game in VR (Tested on Rift with Steam Game Version on Windows 10) i get a Black Screen when joining a Multiplayer Game. Only Chat and Audio Visible.

                            3 votes
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                            • Suddenly invincible, can't reset, overheat, or die to the laser grid/collisions

                              Basically title. Seems to happen with no apparent reason. Pressing the reset key does nothing. Overheat alarm will sound but the car won't explode.

                              Worst of all, I have no idea how to reproduce this. Sorry.

                              Restarting the run/quitting to main menu fixes the issue.

                              So far only encountered this in single player (arcade) with Archive (twice) and Interceptor (once).

                              There's an NRE near the end of the included log that might shed some light on the issue.
                              This could become an exploit if someone figures out how to reproduce it.
                              Cheers!

                              1 vote
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                              • SectorFunctionPoster ignores user text, always displays 'Sector 17, Transit Center'

                                How to reproduce:

                                -open level editor
                                -place SectorFunctionPoster
                                -change text to anything in the properties panel
                                -test level
                                -text reads Sector 17, Transit Center, instead of the entered text

                                2 votes
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                                • Invisible roads on Binary Construct

                                  Hey there, congrats on 1.0! Things are *mostly* going smoothly.

                                  This, however, did not:

                                  https://clips.twitch.tv/ThankfulWealthyYogurtMcaT

                                  As you can see, there are invisible roads here. Also the section at the end where the road is made up of 1's and 0's looked like it had geometry missing. At this point, I had played both of the campaigns (speedrun achievement first time!) and was doing the playlisted tracks in order getting at least gold on them. It was pointed out to me there appeared to be missing roads, so I restarted my game and sure enough they are there.

                                  No idea how…

                                  1 vote
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                                  • Bubble overwritten

                                    I just unlocked the bubble car; however, for some reason it is stating the bone car that I had was the new car when I had it unlocked before unlocking the bubble car and when selecting the bone car it still states I haven't seen the Bubble car. I am not sure if spectrum and 6 figures caused the glitch or having the bone car caused it but I would like to not have it state that I got a new car but not show. I also did it on Stunt with a map that doesn't support medals so I…

                                    1 vote
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                                    • Game crashes on first click IF thrustmaster wheel is connected

                                      2018/sep/19
                                      game launches, updates workshop content and gets to gamma setup left alone, crashes if you click into it. i have thrustmaster t300rs wheel plugged in. unplugging it and or using dll without checks for logitech wheels fixes the issue.
                                      from Ciastex on discord: for whatever reason the updated logitech sdk thinks that thrustmaster is actually okay and tries to get the address of LWEmon.exe which returns 0x53 and then tries to hook into it, which is actually a windows kernel-owned absolute address, so it crashes

                                      1 vote
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                                      • Black screen on launch

                                        When i load up the game it shows connecting to workshop on the bottom left then it disapears in 0.2 seconds.

                                        1 vote
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                                        • Black screen on launch

                                          When i load up the game it shows connecting to workshop on the bottom left then it disapears in 0.2 seconds.

                                          1 vote
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