Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Distance crashed my graphics drivers

    I posted this before but I have to redo my description because the issue is more different than I thought before.

    This bug was noticed in experimental builds and only there! Some of these builds are:
    4581
    4587
    4664
    The stable build before these works just fine...

    Basically Distance crashes my graphics drivers while playing a level. It already happens seconds after I got on my first track. The one time I tried to do multiplayer it crashed instantly. The editor is affected by this too. Changing the main menu level triggers this sometimes too but I don't really know…

    9 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • Unable to play split screen with two steam controllers

      The second controller is never detected. I've already reported this at the discussion forum, another user reported something similar while others don't have any trouble.

      I've uninstalled and reinstalled Distance. Tried steam beta version, tried steam link and connected to PC. Other games with split screen work perfectly well.

      Controllers are detected by the Steam interface. Distance seems to detect only the first one as a "XBOX controller". The second one is never detected unless I switch each of them to a specific and different combination of button layouts which makes it uncomfortable to play.

      The only line that calls…

      15 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • When I played the first level, the game crashed my graphics card(radeon r9 380) a little bit into the track.

        I started up the first level, but it crashed my graphics card shortly after the point where it tells you to boost. Another thing that may or may not be related is that even though I have all my graphics settings on high and the game seems to handle it fine, the video quality it really sort fuzzy and not crisp like in the screenshots on the store page.

        22 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)

          Thanks for the reports. You can link the Steam page for the graphics options screenshot (if applicable) or upload to any image provider (I’d suggest imgur), although I’m pretty sure by now that this issue goes beyond that.

          In the meantime, can you see if launching the game with the “-force-d3d9” (no quotes) command-line option helps? In Steam, you can set this by right-clicking Distance, clicking Properties, and clicking the “Set Launch Options” button.

          Also, specifying the other level that crashed might help in narrowing down the issue.

        • 1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • About achivements

            The thing is that the game has one achivement and i can't get it. The reason: The map that i have to play doesn't exist. If this could be fixed i would be really thankful. And yes i am aware that the achivements are not a big thing to be concerned about and that will not be of priority. Just thought you should know.

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              1 comment  ·  Admin →
            • Gas button doesn't reponse fully

              When reinstalling the normal, Non- experimental version of Distance, my Steelseries Controller (Stratus XL) Doesn't want to reponse. My car only moves very slowly when hitting the Gas button. I use the stantard Xbox 360 controller scheme and my controller works perfect in other games

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  Admin →
              • 15 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Idea: Endless mode

                  Having an endless mode which produces levels procedually would be nice to relax and "just drive".

                  22 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Admin →
                  • Constant Button Press

                    Up key is being constantly pressed. I've unplugged my keyboard and control. Started with neither plugged in or a comibination of one or the other but the up key is being constantly pressed in game, cycling through the menu uncontrollably. I am working on a review for a site but can't with this bug.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Admin →
                    • Aspect Ratio Messed Up in Fullscreen

                      In fullscreen, the aspect ratio is all weird. If you're at a lower resolution than the resolution of your monitor, it gets compressed to that resolution and shoved into the corner of your screen, although the actual clickable buttons stay in the places they should be, like in the stable version of Distance. This makes you have to increase the resolution (and endure the lag), play in windowed mode, which is smaller and not fullscreen-able, or just squint at the tiny square it gives you to see.

                      2 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Displayed name doesn't update after changing in Steam

                        Changed my Steam display name months ago, game does not recognise new name.

                        https://youtu.be/CK7jCV0i7-c

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  Admin →
                        • experimental build 4664 online bugs

                          1st bug,1st screenshot happened when loading online match with 12 players. it appears to load but my car isnt displayed, i have no controls and the camera just circles around the start area.

                          2nd bug 2nd screenshot happened when loading into online match with 12 players. everything loaded but loading screen remained,even in spectate and results. could play while loading screen was displayed.

                          3rd bug, 3rd screenshot loaded online with 12 players, was stuck viewing start zone and had no car controls

                          4 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Admin →
                          • I was Playing a Community Level Called Instablility And it Broke

                            I came to the first time the portal ball showed up. I flew into it, and then I hit the portal and flew through it and just sat there. I restarted and the same thing happened!

                            3 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  Admin →
                            • Steam workshop maps downloading but not there.

                              I can download tracks from steam workshop, but when I go to play them, nothing shows up. it downloads the maps, and they are all working maps that my friend reccomended to me. I tried restarting the game multiple times, unsubbing and resubbing, but nothing seems to work.

                              4 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Car Editor

                                This is more of a suggestion than a bug, but I would love to have a car editor or auto shop incorporated into the game. Or just a place to be able to change the lights and colors on your car.

                                4 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Admin →
                                • xbox one cotroller doesn't work

                                  I have a wired xbox one controller and it works untill I use my mouse/keyboard. I don't have this problem with my 360 controller

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • On my Mac when i reach

                                    On my Mac when i reach the second last level (Destination Unknown) the graphics don't load and then if i restart the level the graphics then bug out

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • Music won't play

                                      It wont play, just sound effects.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • Anoying white noise

                                        There is annoying white noise behind my music and it is very overpowering

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • 1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 48 49
                                          • Don't see your idea?

                                          Bug Reports

                                          Feedback and Knowledge Base