Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Game frequently crashes in online multiplayer.

    I'm not sure why, but I have frequent crashes whenever I'm playing online. Outside of multiplayer, I have yet to experience a single crash. I can spend several hours at a time in the editor and single player modes without any issues, but often have the game crash 2+ times every 30 minutes in online multiplayer. I've attached the output_log file along with several crash reports.

    3 votes
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      1 comment  ·  Admin →
    • Broken Controls Make Game Completely Unplayable.

      Everytime I want to play Distance I experience the same problem over and over again. Whenever I start up the game, I can navigate the menus with no problems at all. But as soon as I go into any gameplay after the 3,2,1 count down the camera immediately turns to the floor and a little bit to the left without me pressing anything. I tried compensating by putting in the oppisite input on my controller so I could look forward but it's extremely difficult to keep the right thumb on the right thumbstick when the buttons need to be used…

      1 vote
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        1 comment  ·  Admin →
      • Level progress lost every startup, have to re do all levels (Arcade)

        After completing all official levels in Arcade, closing the game, shutdown my pc.
        When next time I boot distance all official levels in Arcade have to be done again, every boot, did it 5 times already...

        1 vote
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        • Corruption level replays not showing up the track

          If the replay last less than 1:49 seconds, replays 1st to 5th, the track doesn't appear. The first 3 screenshots are from the replay number 5, time 1:11, the last screenshot is from the replay number 5 time 1:49 which works fine.

          1 vote
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          • I got lost in space in the Aftermath...

            So apparently, in the Aftermath level in the no-gravity area, you can fly straight up for a rather long time, which I accidentally did. And it looks all pretty and stuff but flying back to earth(?) for 5 minutes now with no changing picture of it makes me wanting to just blow the vehicle up to be back on groud again. So the sort-of-bug is, that there is no deadzone over the level area, or at least a giant stop sign. I don't know where the limit of space is, but exploring it doesn't seem to be the point of…

            1 vote
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            • Medals/unlocks soft resetting

              Each time the game is loaded, the medals visible in the track list (and the tracks currently unlocked) are reset to a state they had some time ago. In my case, they reset to a time when I had 40 total medals. However, the times aren't deleted and can be seen in the leaderboards, those times' ghosts are visible, and they can be watched.

              Steps:
              1. Start game, observe medal count/medals in list/unlocked levels
              2. Play a level showing no medal, earn a medal, go to main menu. Total medal count has increased, medals in list for /that level only/…

              3 votes
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                1 comment  ·  Admin →
              • Crash

                Haven't had a crash in forever but here is one, after returning to the level select from playing a stunt map from "my levels" (not workshop/community)

                1 vote
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                • I got the bug achievment.

                  if you do transmogify, and do "mini quick" it makes an impenetrable wall...

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                  • 1 vote
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                      1 comment  ·  Admin →
                    • Some unicode characters cause multiplayer splash screen glitches

                      In multiplayer, if a player has a Unicode character in their name that is unknown to the game, the splash screen glitches out:
                      The player names are missing, and when the game starts, the splash screen doesn't fade out, blocking the screen.

                      3 votes
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                      • Control changes not being accepted

                        So I have an Xbox One Bluetooth controller that I use a lot for gaming. But for some reason, the game is refusing to accept control changes when I try to switch to the Xbox 360 control scheme (360 and One both have the same button layouts) and is making my gameplay all wonky when using the "default joystick" option. There doesn't appear to be an "accept changes" option on the Controls menu, other than "back", but that seems to cancel changes altogether.

                        1 vote
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                        • 2 votes
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                            1 comment  ·  Admin →
                          • 1 vote
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                            • Flight Stick does not show up as a controller.

                              I just got a Saitek (Logitech) X52 HOTAS setup. It's a flight stick with throttle and it would be PERFECT for playing Distance. I've enjoyed the game with keyboard controls for a very long time, but I think this controller would be amazing. For some reason it does not show up in game but other controllers do. Is there a reason for this?
                              Thanks so much!

                              1 vote
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                              • Teleporter is broken and I can't go to the next section of map

                                I went through a teleporter and died, it keeps respawning me on the ceiling in front of it, and going through the Teleporter brings me back to the same place

                                3 votes
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                                • When starting a level w/online ghosts in single player on a slow internet connection, the game hangs with no loading indicators for a while

                                  If I had to guess, this could be due to the downloading ghosts screen not being displayed until a connection is established and the actual download starts, and the internet is so slow that it takes a long time.

                                  1 vote
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                                  • Glitches with collisions on old simples

                                    Getting near old (pre-golden) simples causes a collision without touching the object.
                                    The more the simple is scaled up, the worse the effect gets.

                                    Sometimes, mostly on very large simples, the game gets stuck on a blue screen.
                                    In the state game often crashes after a short time, or when pressing reset.

                                    On the blue screen the menu is still accessible and exiting the level prevents the crash.

                                    I made a video demonstrating this problem in the level editor with the logs scrolling by:

                                    https://www.youtube.com/watch?v=_KlNYJ4XymI

                                    At the end the game gets stuck on the blue screen, then I hit the…

                                    3 votes
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                                    • Xbox wireless controller doesnt control the game on Solus 3 Linux

                                      I plugged in my the wireless reciever into the pc and connected a controller to it
                                      Then when I launch the game i cant use the controller as the inputs arent registered

                                      1 vote
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                                      • unity'd in editor

                                        while animating and adding a scale to it the scale will sometimes cause a immediate crash of distance. one report says a it detected a unity moment but the other report doesnt.
                                        I use a animation+group with another animation on a event trigger.
                                        But even when i tried to scale without the 2nd animation the immediate crash still occurred.

                                        i posted a video of what im trying to do.
                                        At the end youll see distance just crash without a report
                                        https://vid.me/HHM2F

                                        1 vote
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                                        • Trick text displaying after landing

                                          I can't take all the credit for this, Tiedye found it initially and we both tested it further.

                                          This bug only happens after more than one trick. Specifically, if you landanother trick before the first one's eV reward text vanishes, it displays the second one's eV reward text then displays the counter as if you haven't landed yet.
                                          So, let's say I jump, barrel roll, jump, barrel roll. After the eV text vanishes, a set of text comes up that shows the trick and next eV points but doesn't announce anything/look like the reward text.

                                          This screenshot is after two…

                                          1 vote
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