Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Falling through the floor in the "Manor"

    In the manor, right after the downwards tunnel (the one with the spider webs), i keep falling through the floor in the 2 following corridors. Infact, even the spawn right after the tunnel drops me through the floor.

    40 votes
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    • Unplayable game and glitchy menu

      None of the options in the menu work, except the Adventure, the whole menu looks weird. When I try to run the adventure, the first level is as glitchy as the menu and doesn't work as well.

      10 votes
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      • 10 votes
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          1 comment  ·  Admin →
        • Some triggers aren't working when using custom music

          When custom music is enabled, some triggers will stop working, and thus the environment in the map will not change (if it is going to change).
          Play the level called Sector 99: Snow Storm Valley with and then without custom music and you'll know what I mean. You cannot complete this level at all with custom music.

          1 vote
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            1 comment  ·  Admin →
          • Version text and loading screen text glitches

            Randomly, when loading a level, the version text on the top right and the text in the loading menu will glitch out and become unreadable. This will recover soon, or can be recovered by restarting/exiting level immediately.

            I found this bug in the macOS version. Didn't play the windows version too much so I dont know if this is in Windows version as well.

            2 votes
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              1 comment  ·  Admin →
            • 4 votes
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              • Credits are blurry

                While driving through the credits, the words are very blurry and hard to make out, although I am playing with minimal graphics options.

                1 vote
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                  1 comment  ·  Admin →
                • 1 vote
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                  • Incorrect medal for the time

                    In the level "Corruption" I got 2m 49s and 02. for that fifth of a second I should've achieved gold but instead I still clearly got silver.
                    Screenshot clearly shows it, just wanted you guys to know about it

                    1 vote
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                      1 comment  ·  Admin →
                    • Stuck on loading main menu

                      I've tried everything on the Distance Startup Troubleshooting page, as well as reinstalling Distance, to no avail. It starts up fine until it gets to the Refract logo which I noticed I can't skip or the 'Beta Disclaimer' popup anymore. Not a big deal, but it might have something to do with my main issue. Once it gets to the 'LOADING MAIN MENU' screen, it just doesn't load at all, it just stays stuck and I have to manually alt+tab and close the game.

                      Here are my system specs and an output log:

                      Windows 10 Pro 64-bit (10.0, Build 15063 …

                      4 votes
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                        Seems like the game can’t access your Distance settings for some reason. Can you try deleting the Documents\My Games\Distance folder? (Be sure to back up any levels you’ve made if you’ve made any!)

                      • Every time I tap a wall I seem to lose the ability to steer

                        It seamingly happens randomly but if I tap a wall or crash without dying then for about a second I loose all control of the car and end up crashing. If this is a new "feature" please remove it. It's incredibly frustrating.

                        3 votes
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                        • Wing Yaw Left and Right switching

                          I dunno how it is for other players. But I had to switch the Wind Yaw right and left. It feels totally weird to roll into the opposite direction.

                          3 votes
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                          • Replay Bug (Build 5930)

                            #1
                            If you play any track, you will be able to see your stats on the "STATS" right?
                            https://i.imgur.com/QlpaJxh.jpg
                            However, if you view the replay right after finishing the track, once you get back there won't be any stats in "STATS"
                            https://i.imgur.com/PJEJAvg.jpg
                            https://i.imgur.com/uX6hz6G.jpg
                            ------------------------------------
                            Also, depiste supporting only 20 Ghosts, I'm able to select more than that in the Replay/Ghost menu

                            1 vote
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                            • Workshop levels dont download

                              When i try to download a level from the steam workshop the dowload is stuck at 0% and stopping the download doesnt work either.

                              1 vote
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                              • Workshop levels dont download

                                When i try to download a level from the steam workshop the dowload is stuck at 0% and stopping the download doesnt work either.

                                1 vote
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                                • Camera continuously looks down and won't re-center properly (XBOne controller)

                                  When I load a level (doesn;t matter who made it), the camer tries looking down. Looking "up" looks center, but the camera goes straight back down once the control stick is released.

                                  1 vote
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                                  • Pressing escape as you cross the finish line will make the menu unusable

                                    Pressing escape as you cross the finish line will make the menu unusable. No items on the escape menu can be clicked, and it can't be closed to show the leaderboard menu, which should pop up automatically.

                                    1 vote
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                                    • Camera control with mouse

                                      Hello! I'm very much a fan of your work with Distance, and I hope you will do many other similar games ...
                                      My idea is to control the camera of the car with the Mouse
                                      So we could use VR occulus with a bigger approximation in reality, I have a VR that works with cellular, the cellular controls the mouse and if putting the VR controlling the mouse the experience of reality in this fabulous game would be incredible !!! I would very much like to do it, please. thankful...

                                      3 votes
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                                      • Logitech G920 doesn't work

                                        Every time I plug in my Logitech G920 Racing Wheel, it starts scrolling up in the menu and messing up the view in game for no reason. I find this odd because Distance was on the compatability list for this wheel. Is there any way I can get my G920 to work?

                                        1 vote
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                                        • Screen times out due to no input from device

                                          So with certain games, the xbox inputs to the computer are not detected as movement, so the screen will timeout.

                                          1 vote
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