Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Steam store OS minimum requirements

    The minimum requirements for operating system are wrong on steam store unless there is some critical feature that I have not tested myself in the game on this OS that do not work, just want to report this game works fine on Windows XP with Distance beta 5462 but steam store says minimum Windows 7. If needed I can be your tester for compability with WinXP, please contact me via steam if so, I use the name "djohe" there.

    1 vote
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      1 comment  ·  Admin →
    • My Camera keeps going to the right and not sticking behind the car.

      My camera keeps spinning to the right. I believe the game is thinking that Numbpad6 is being pressed when it's not. When I press numbpad6 the camera stops.

      3 votes
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        1 comment  ·  Admin →
      • Game randomly locks up while playing. Lasts between 30sec and 1min

        System specs
        AMD FX 8750 Wraith
        24gb RAM
        nVidia GTX970
        500gb Samsung Evo SSD
        Windows 10 x64
        Game will lock up while playing. Doesn't seem to have a cause, even happening in the menu. Beta 5462 btw

        3 votes
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        • Screen stuck on LOADING MAIN MENU, adventure mode give the error "LEVEL LOCKED This level shouldn't be locked so something went wrong!"

          I've been trying to get this game for a while now and i've already done all the basic troubleshooting steps. run as administrator, reinstall c++ packages, verified cache, uninstalled and reinstalled both regular and experimental versions, reinstalled steam, updated windows, etc

          the game loads up normally until i get to the "loading main menu" screen where it doesnt go any further but i can hear menu responding to my button presses. I tried to start the story mode blindly and got an error message saying "LEVEL LOCKED This level shouldn't be locked so something went wrong!"

          Trying this in vr…

          1 vote
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            1 comment  ·  Admin →
          • i clicked back and it thought i clicked cancel

            ok i was in stunt mode and i clicked back and it took me to the menu
            thats all

            1 vote
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            • Game crashes when i die

              The Game crashes whenever I die. The following appears in the output log :
              Unloading 676 unused Assets to reduce memory usage. Loaded Objects now: 5509.
              Total: 5.053469 ms (FindLiveObjects: 0.188522 ms CreateObjectMapping: 0.300770 ms MarkObjects: 4.110523 ms DeleteObjects: 0.452653 ms)

              Unloading 2 Unused Serialized files (Serialized files now loaded: 0)

              Unloading 526 unused Assets to reduce memory usage. Loaded Objects now: 15196.
              Total: 10.874351 ms (FindLiveObjects: 1.002899 ms CreateObjectMapping: 0.612864 ms MarkObjects: 8.837575 ms DeleteObjects: 0.420012 ms)

              GfxDevice: creating device client; threaded=1
              GfxDevice: creating device client; threaded=1
              GfxDevice: creating device client; threaded=1
              GfxDevice: creating device client; threaded=1
              Unloading 1…

              15 votes
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                1 comment  ·  Admin →
              • Texture settings bug

                If texture quality is set to low, the social media and discord icons are also low quality

                1 vote
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                • Wireless Xbox One Controller doesn't seem to work

                  I just bought a new wireless xbox one controller for use with windows pc, but all the default controls are messed up. For example: pressing RT to accelerate also turns the camera right. The menus and tutorial prompts are also giving me the keyboard controls instead of xbox unless, strangely, I move the right joystick in any direction. It displays the xbox controls until I center the joystick again. Any help would be appreciated as I really like this game and used to play it fine with my wired xbox 360 controller. Thanks!

                  3 votes
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                  • 3 votes
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                    • People not able to join my Multiplayer servers since latest stable update due to not having that level - publishers s

                      People not able to join my Multiplayer servers since latest stable update due to not having that level - publishers said it pushed their levels where "oh this is a problem... Game isn't recognising my level as on the workshop... :neutral_face:"

                      1 vote
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                        1 comment  ·  Admin →
                      • Grinding is impossible in Distance, the game registers attempts to grind as 'Side Wheelies'.

                        This by extension makes the achievement The Long Grind impossible. I have only ever been able to 'grind' by cutting off all of my wheels and sliding along the ground.

                        1 vote
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                          1 comment  ·  Admin →
                        • 1 vote
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                            1 comment  ·  Admin →
                          • Achievement unlocked but not awarded

                            I just beat Departure after 7 minutes without using the wings.
                            An achievement should have popped up but it didn't.
                            It was a hard task so i'm lightly salted, but i understand this is still a beta

                            1 vote
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                            • i cant find my car

                              i necessite see my car to PLAY THIS GAME

                              3 votes
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                              • My controller turns off every time I die.

                                My game turns off my controller every time I die and I don't know why or what is doing this, I think that's a bug cause I can use it in others games without errors.

                                1 vote
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                                • Can't add custom music folder

                                  when my friend and I try to add a custom music folder, it just instantly crashes to desktop as soon as we type anything.

                                  1 vote
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                                  • Paste is not working in Linux

                                    I have been working in the level editor for a while now and I have hit a roadblock: I cannot paste from the system clipboard.

                                    1 vote
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                                    • Game Crashing Frequently

                                      Game crashes in the middle of racing often, but seems to do it most frequently after dying. I updated everything, run directx 11 just fine, update GPU driver. My GPU is quite old however. Is this game unplayable with older GPUs?

                                      1 vote
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                                      • Quarantine Zone Inconsistency

                                        So, you guys probably know about the sound and image effect that appears whenever you enter in Quarantine Zone. If you can't remember, here is a image:
                                        http://i.imgur.com/LXQmRcR.jpg

                                        So, if your car explode and resets to a checkpoint before entering the Quarantine Zone, the effect will stay in the screen, even though you are out of the Quarantine Zone.
                                        http://i.imgur.com/mBd85Pd.jpg

                                        To compare, here is the same picture of it without the Quarantine Zone effect:
                                        http://i.imgur.com/7r4zxNn.jpg

                                        2 votes
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                                        • Cant get out of Options menu

                                          If your in the pause screen and go to options and then try to press B (Xbox One controller) you cant go back to the paus screen

                                          1 vote
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