Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Some of the custom cars I try to delete from the garage keep showing back up.

    So, I've deleted a few cars from the garage to try to design more. My new cars are saved in the garage, but the old ones still keep showing up too, on top of the new ones. (the old templates show up first in the garage, and deleting the old templates allows for the newly created templates to re-emerge in the garage)

    I'm sorry, but this... this is a difficult issue for me to explain. I won't hold it against you if you need to contact me to clarify on this issue.

    1 vote
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    • Various things relating to InfoDisplayBoxes (aka Adventure Tutorial Text)

      - InfoDisplayBoxes don't show their text if you have trick text disabled in general settings. Understandable oversight.

      - If you have All Abilities in Adventure mode turned on, InfoDisplayBoxes are nonfuctional, which makes sense. However, the "Press Back to Reset" text is not hidden, and it probably should be (this is NG+. we don't need to be taught how to play the game anymore :P)

      - And speaking of InfoDisplayBoxes not working if All Abilities in Adventure Mode is turned on, this also applies to ones tagged to display in Arcade mode, which could provide... complications to some community maps…

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      • Everytime i respawn im facing the wrong way

        Im in a community level, and everytime I respawn Im facing the wrong direction, at first I thought it was just the creator messing up, but now im seeing it in a lot of new levels i download, it doesnt seem that bad unless the checkpoint was in midair... i cant tell if its the creators fault or the games

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        • If you don't use Xbox controller right away, it doesn't work

          On main menu, I will start the game in Steam, go to my Oculus and start using Xbox one controller with no problem. However, if I don't use the controller for a minute or two on the main menu, it stops being able to control the main menu. (It can still access the oculus menu and works fine there)

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          • 1 vote
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              Thanks for your report. Unfortunately your video link seems to be broken, but I was able learn a bit from your output log. It seems that your game is installed on a different drive from your Documents folder, and upon attempting to access save data in “C:\Users\[USERNAME]\Documents\My Games\Distance\” the game doesn’t have permission to do. I would try either installing Distance on your C: drive, or look into enabling permissions for Distance to touch that folder. You might be able to achieve this by running Distance as an Administrator.

              -Jordan

            • 1 vote
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              • Virus Teleporter bug

                I found an issue with the virus teleporters as they suck you in - should you die by being wrecked into a wall or any sort, you will NOT regain control of your car. Easy to reproduce.

                1. Have any sort of virus teleport like the ones found in the level Ground Zero.

                2. Make it so that it's surrounded by walls. or obstacles but still visible.

                3. play level involving such obstacle and get wrecked.

                This should trigger the bug.

                1 vote
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                • The host has left the game

                  when i join a game the game make me leave the game because the host left the game but the host don't left the game

                  1 vote
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                  • Skybox and Car Particles

                    Edge of the thrusters particle effect is visible and dims objects in the skybox.

                    1 vote
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                    • arcade doesn't work on offline mode

                      i think it's about track informations. it can't connect steam after that stucks.

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                      • Intro music doesn't change

                        When the main menu is set to a different setting and music, while the game is starting the default music plays then goes to the music that goes with the main menu, could you guys make it that the music for the intro/other menus is the music for the main menu when the main menu is changed to a different setting

                        3 votes
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                        • Camer positioned under vehicle

                          I have Idea why, But My Camera is positioned under the vehicle when I try to play in Third-person. I have proof here http://steamcommunity.com/sharedfiles/filedetails/?id=1155159945

                          I've had a look in the settings, I've Verified game files and Re-Installed the game and nothing has resolved it. Maybe you guys can help?

                          There is also a JPG showing the same Image as the Link.

                          1 vote
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                            1 comment  ·  Admin →
                          • Does not startup, "dbus_current_generation" failed [Ubuntu 17.04]

                            Through Steam: the game does not show a window. Until the "Distance" process is killed, this message keeps posting in the terminal:
                            process 25002: arguments to dbus_connection_ref() were incorrect, assertion "connection->generation == _dbus_current_generation" failed in file ../../dbus/dbus-connection.c line 2656.
                            This is normally a bug in some application using the D-Bus library.

                            ----

                            If I run "Distance" from the terminal directly then a Blue full-screen window appears for about 10 seconds then switches to a really-messedup image of my desktop and crashes. My terminal output is as follows:

                            takkun@takkun-EP45-UD3R:~$ '/media/takkun/sde - 4TB WD/[0] STEAM/LIBRARY/Ubuntu/steamapps/common/Distance/bin/Distance'
                            Found path: /media/takkun/sde - 4TB WD/[0] STEAM/LIBRARY/Ubuntu/steamapps/common/Distance/bin/Distance …

                            1 vote
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                            • Controls shortcut

                              Using the Xbox One Wireless Controller: when i use the right trigger to accelerate the camera move left; when i use the left trigger to brake the camera move right. I mode a test with windows and it's not a shortcu in my controller and there is no mention of the left/right trigger in the camera menù.

                              1 vote
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                              • Materials flicker after reboot

                                Here is the problem: the first time I play Distance after a reboot of the computer, materials flicker for a while, and then the game crashes. When I exit it and start the game again, everything works great. Attached is a recording of this, except the crash of the game, which happended a little bit after I ended the recording. I'm sorry if the recording is laggy, my the computer had a hard time running the game and recording. My CPU is an Intel i5-4460 @ 3.20 Ghz.

                                3 votes
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                                • I got lost in space in the Aftermath...

                                  So apparently, in the Aftermath level in the no-gravity area, you can fly straight up for a rather long time, which I accidentally did. And it looks all pretty and stuff but flying back to earth(?) for 5 minutes now with no changing picture of it makes me wanting to just blow the vehicle up to be back on groud again. So the sort-of-bug is, that there is no deadzone over the level area, or at least a giant stop sign. I don't know where the limit of space is, but exploring it doesn't seem to be the point of…

                                  1 vote
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                                    1 comment  ·  Admin →
                                  • Game frequently crashes in online multiplayer.

                                    I'm not sure why, but I have frequent crashes whenever I'm playing online. Outside of multiplayer, I have yet to experience a single crash. I can spend several hours at a time in the editor and single player modes without any issues, but often have the game crash 2+ times every 30 minutes in online multiplayer. I've attached the output_log file along with several crash reports.

                                    3 votes
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                                      1 comment  ·  Admin →
                                    • steam achievement reset

                                      I already achieved "Pumpkin King", but after adding achievements it appears as not unlocked!

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                                      • Broken Controls Make Game Completely Unplayable.

                                        Everytime I want to play Distance I experience the same problem over and over again. Whenever I start up the game, I can navigate the menus with no problems at all. But as soon as I go into any gameplay after the 3,2,1 count down the camera immediately turns to the floor and a little bit to the left without me pressing anything. I tried compensating by putting in the oppisite input on my controller so I could look forward but it's extremely difficult to keep the right thumb on the right thumbstick when the buttons need to be used…

                                        1 vote
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                                          1 comment  ·  Admin →
                                        • All my levels i made are away

                                          I just used Distance after 2 weeks and when i opened it all my levels disappeared. When i open "My Games/Distance/My levels" the folder it empty.

                                          1 vote
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