Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. My game crashes when a car is destroyed (by laser) .

    I think thar there are not ghost car cutted models
    (just an idea)

    Sorry if i don't write english very well , i'm french :) .

    1 vote
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    • 1 vote
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      • The '~' key is a different enum on the german keyboard. Not able to reenable HUD when clicking 'Toggle HUD'.

        The '~' char is on the same key as '*' and '+' on a german keyboard. The key enum is different and thus the implementation of 'Toggle HUD' only works when clicking on the button with the cursor.
        However, when doing so it results in not being able to reenable it, since the key shortcut doesn't work.
        Currently no option to set a different key for 'Toggle HUD'.

        1 vote
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        • 1 vote
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          • replay do not work in trackmogrify

            When I want to see a replay in Trackmogrofy, the leaderboard disapears and nothing happen.
            I still can open the menu, but the replay dont play.

            1 vote
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            • next track skipping if pressing multiple times after update

              after the 17/12/17 update, after a track, i i choose next track, the game is "thinking" bug i can choose other option like main menu ecx. if i press multiple time "next track", the game will recive that track and after a while the new track will be loaded. please fix this think. also add shuffle tracks if you can

              1 vote
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              • 1 vote
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                • 1 vote
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                  • camera flops all over the place

                    When going off track the camera flops all over and you cant tell wtf is going on. Make the camera fixed to the back of the car with the cars orientation.

                    3 votes
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                    • Host disconnect bug

                      While connected to a server, if you're in the lobby and the host disconnects, you cannot join another server, and when in single player, you have the option to spectate.
                      In stable build.

                      1 vote
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                      • 4 votes
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                          1 comment  ·  Admin →
                        • Six Screens

                          While playing in multiplayer I turned off VR, which led to the screen being over-stretched. I reopened it only to have six screens appear. the menus looked fine however.

                          1 vote
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                          • 1 vote
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                            • build 5033 crashes at loading screen (dxdiag upload)

                              I couldn't figure out how to add something to my old bug report, so here's my dxdiag.txt

                              I appreciate you attempting to solve this! I'm probably one of the few people running such a crappy pc still but oh well, it plays all the games I want it to play until I build a computer when I'm out of college. It has previously run all iterations of distance with zero problems and at a lovely frame rate and high graphics.

                              3 votes
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                              • Missing audio on Linux

                                On my 64-bit Linux, Distance fails to properly initialize any of the sound banks and gets a return value of AK_Fail. I'm getting this result with and without pulseaudio running. The files it's trying to access are there, but after opening them and reading some file properties (without actually reading from the file), the opening process releases a lock, at which point another process resumes and writes "Failed load Init.bnk with result: AK_Fail" or similar. I'm uploading a small bit of an strace in addition to the player.log - if you want more, please tell me, but the whole file…

                                1 vote
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                                • Hard, error-less crash in main menu and after respawning anywhere

                                  If I try to get into any of the settings in the main menu or wait for a length of time, it will hard crash. I get the same crash after respawning in any level. Being in-game stops the crash from happening inside of menus.

                                  The crash could be described as some sort of tearing crash. The game stops completely with music still playing, then the screen goes one frame forward but in a clipping flicker, accompanied by an audio glitch. Shortly after audio stops playing.

                                  I get this "problem signature" from Event Viewer
                                  Problem signature:
                                  P1: Distance.exe
                                  P2: 5.4.0.51563 …

                                  4 votes
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                                  • Distance crashed my graphics drivers

                                    I posted this before but I have to redo my description because the issue is more different than I thought before.

                                    This bug was noticed in experimental builds and only there! Some of these builds are:
                                    4581
                                    4587
                                    4664
                                    The stable build before these works just fine...

                                    Basically Distance crashes my graphics drivers while playing a level. It already happens seconds after I got on my first track. The one time I tried to do multiplayer it crashed instantly. The editor is affected by this too. Changing the main menu level triggers this sometimes too but I don't really know…

                                    19 votes
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                                    • Build 5033, crashes at loading screen

                                      I literally just start up the game.
                                      It occurs regardless of whether or not I let steam get all the new info for my downloaded levels.
                                      The log says something about VR not loading; I don't use VR. I use an xbox controller though if that matters.
                                      I attempted to load the game with my player xml files gone as well as my .bytes files and it still crashes.

                                      3 votes
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                                      • Level Editor What-the-F^^&%ery/Loading multiple levels at once on testplay

                                        I don't even know what to say. I made a mini test level to debug a feature of my map, then loaded my map to apply the fixes, tested the level, and got really low FPS, scrolling blackbars/flickering, and when I tried to quit directly from testplay, it crashed with a white flash. I looked at the log and it said that it loaded "buzzatron.bytes" and not "icestormrun.bytes" The log ended with this:

                                        Setting up 2 worker threads for Enlighten.
                                        Thread -> id: ca7fcb40 -> priority: 1
                                        Thread -> id: bfef6b40 -> priority: 1
                                        There are remaining Allocations on the…

                                        1 vote
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                                        • I was going to the Main Menu after finishing a community level and i was sent to the loading screen

                                          I was going to the Main Menu after finishing a community level and i was sent to the loading screen, after that, i was waiting for the menu to come up and it didn't, tried Alt+Tab to see if anything else has gone wrong and this window popped up saying Distance had crashed i quickly panicked and closed the window which led to Distance being closed properly ( going to Main Menu and selecting to quit the game ) so i came here to report it

                                          1 vote
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