Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. 1 vote
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    • Hang/Freeze when searching for servers

      I haven't had this issue until about two patches ago, still during the closed beta.

      I've already attempted to delete the entire installation, and also the config files under Documents\My games\Distance, without any success.

      I'm wondering if it is related to the another issue that I'm having. The Update news feed appears to never successfully retrieve information. This occured around the same time as this other issue. After a few minutes, it times out, with the message "could not connect to update message server".

      I saved a dump file of the the process, in order to debug and the output.log.

      1 vote
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      • Player that joins in progress and wins does not appear on host's race results

        I joined another online player's Sprint race in progress and won. On my race results screen, I beat him by 12 seconds, and no other players had finished. On his/her screen, nobody else had finished, and he/she was indicated as having won the race.

        1 vote
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        • Online Mode

          If you try to enter in a server with a custom map which the race would have already started, you get stuck in lobby. After that, the host get bugged in the end of race (and can't get back to the looby or continue to the next level), you start seeing duplicated nickname, and the room starts to support more than 6 players, etc. Some screenshots below.

          Glitched server:
          http://i.imgur.com/xCxpglX.jpg

          Trying to enter in a custom race which had already started without downloading the custom race from workshop (notice the "Player Count" and the duplicated nicknames)
          http://i.imgur.com/BNDgMoq.jpg
          http://i.imgur.com/HkYCTz4.jpg
          http://i.imgur.com/nbSAO24.jpg

          I…

          1 vote
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          • the game would freeze

            the game would freeze then my 2nd monitor would go black and i have to restart my computer every time this happens.

            1 vote
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            • sector 23 stuk in geometry

              hit by blade and sent into spikes that should have killed me but insted my car floated there

              1 vote
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              • 1 vote
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                • 1 vote
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                  • No Sounds[Linux]

                    I have no sound but I have alsa-plugins installed

                    2 votes
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                    • When playing a multiplayer match I was disconnected from the ge with the error "Host has disconnected"

                      I was playing match with some friends and I got disconnected from the host somehow. On their stream, however, it showed everyone else still connected. I couldn't reconnect or even find the server on the list, and others who were trying couldn't fond it either.

                      1 vote
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                      • I was rebinding some keys while in-game, and suddenly my keybpard stopped working in the menus

                        You should always be able to use the keyboard in menus no matter what.

                        1 vote
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                        • Analog Steering for controllers?

                          I'm using an Xbox 360 controller. It seems that the steering is responding the same as a keyboard, where any input is registered as a maximum turn. (This is most noticeable on long gentle turns at high speed)
                          I took a closer look with the camera pointed at the weels, and It seems that the analog steering "jumps" from 0 to 50%, then increases to 100% like normal. This makes the steering incredibly twitchy, which is what I am trying to avoid by using a controller.

                          1 vote
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                          • Tutorial tips obscure fog-like effects. Better engine sound please.

                            The square of transparency around the "Hold right stick right" seems to obscure fog effects behind it. Easy to see on the Adventure tutorial levels in which you need to rotate onto another wall surface. Id love to hear the engine sound beefier please. Or at least an option to change it... seems kinda lack luster as is.

                            1 vote
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                            • Moving pieces attached to the track hangs the editor if the track is cyclical

                              Create a track that loops around and connects to itself. Attach an object to the track with shift+A. Try to move it with M. The editor will become unresponsive to input, but it won't crash.

                              2 votes
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                              • In challenge I cant press throttle before timer finishes

                                When I start a challenge I have to hit the throttle and booster after the timer finishes in order for them to register.

                                3 votes
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                                • Able to slip under walls that come up from floor if they aren't 100% flush with floor.

                                  Pretty self explanatory. Pop-up walls are a bit...permeable.

                                  1 vote
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                                  • My friend has a weird view glitch.

                                    He joins my game and he has a weird flashing screen which looks like a broken view of the inside of the car.

                                    3 votes
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                                    • Have to restart computer

                                      Ps3 controller rapid disconnects (it does this normally on vibration) the real problem is I can't plug it back in or use my mouse and keyboard, so I have to restart the computer, this locks out alt tabbing and control alt delete (also the flying and driving controls should be seperate so I can control flying and stuff with wasd and trusters and turnig with arrow keys)

                                      1 vote
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                                        Sorry for not responding to this sooner. Is this still an issue in the latest update (build 3920)? We’ve updated our input system a quite a bit since this post. Thanks for letting us know :)

                                        - Kyle

                                      • [UI] Menus: Right should move down, Left should move up

                                        Just to stick to conventions, pressing Right should advance down a menu, and Left should go back up.

                                        1 vote
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                                        • Motion blur post process effect occasionally makes tutorial text unreadable

                                          When motion blur is enabled, the tutorial/score text that floats next to the car seems to get its blur vector from objects behind it; in other words, if something behind the text is moving fast enough, the text inherits the blur from that object behind it, effectively making the text too blurry to read.

                                          11 votes
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                                            We are aware of this issue but unfortunately that is an artifact of the motion blur solution that we are using which wasn’t written by us. We will have to look into other ways to fix this. Thanks for the report!

                                            - Kyle

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