Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Shard launch

    In the level editor, when you test a track with virus shard launcher, trigger the launching and then go back to editor, the shards light markers are still visible. It's nice by a way because we can see exactly where did it felt, but it rapidly becomes eyes blowing.

    1 vote
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    • When "warping" to Sector 8 after the chapter named "Corruption," the game simply hangs and never loads the next sector

      After entering the end portal on Corruption, the "Warping to Sector 8" page shows up and then nothing happens. If I switch away to a different window and switch back, the screen becomes (and stays) black. Either way, the screen remains static till I manually kill Distance. (Note: x86_64 Arch Linux, running Distance through Steam)

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      • filght controlls get mix's up :(

        when flying i barrel rolled or hits somehting to make me barrel roll then find my self that my controlls are backwards its can really cause problems take to long to work it out if you guys can keep the controlls the same even upside down it would really help :) (( if not getting what i mean the stick when pulling back make you point up but when your car upside down and do the some command you still go point up you should point down

        1 vote
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        • 3 votes
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            1 comment  ·  Admin →
          • Complete system lockup.

            Randomly during online matches (tested only during online matches, may or may not occur in single player) the game will cause a complete system crash by locking the system up, requiring the need to hold the power button to force shut down.

            Due to Distance not actually crashing, a drump was not saved. output_log.txt contains nothing of value.
            Windows Event Viewer lists this at the point of crash:

            Faulting application name: CCC.exe, version: 4.5.0.0, time stamp: 0x53ad0dcc
            Faulting module name: amdmantle64.dll, version: 9.1.10.34, time stamp: 0x5417637b
            Exception code: 0xc0000005
            Fault offset: 0x000000000040cfa6
            Faulting process ID: 0xcec
            Faulting application start time:…

            3 votes
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              1 comment  ·  Admin →
            • Audio fails to load on parts of Corruption

              Replayed that map a few times, and the music track will fail to load. Map sounds/boost/engine sounds still work. Boost warning audio will fail to load, or begin to play then cut out.

              3 votes
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              • When I play 1-3 players it's fine, But when I add a 4th it stops working

                When I play 1-3 players it's fine, But when I add a 4th it stops working

                3 votes
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                • in split screen mode, player two's controller rumble is triggered by the actions of player one

                  when playing with player one using the keyboard and player two using a USB xbox 360 controller

                  1 vote
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                  • 1 vote
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                    • When I try to customize my vehicle colors the color selector gets stuck.

                      The white square that's used to select colors gets stuck all the way to the left as if it's constantly being pushed left. I've tried unplugging my controller and keyboard and it doesn't fix anything. When I push to the right it stops moving left but I can never get it to move right. Would love to see this get fixed.

                      3 votes
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                      • make track nodes transparent, so you can see gismo handles

                        the track nodes are good to modify the track path and size. but sometimes they get in the way. Sometimes it can be hard to select the handles because they are hidden inside them. This could possibly be solved by making them stransparent

                        1 vote
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                        • idea: button to make track node in the middle of one track

                          . it could be usefull to have a shortcut. that would make an additional track node in the middle of one road. When you decide to go back nad modify one section to make space for other, and so forth

                          3 votes
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                          • spawn models in the direction of the cursor. (checkbox on/off)

                            It could be usefull for stuff like signs, or holograms you want to put on the side of a building, so you don't need to rotate them all manually. the on/off could be good for stuff like roads and building placement.

                            3 votes
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                            • I can't seem to skip the intro

                              well ive been folowing and playing this game since it was in its infant days. however the recent update messed it up a tad. i cant skip the opening scene not a big problem for me. but for others it may pose a risk

                              1 vote
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                              • Long network testing and error "determining network capabilities"

                                When starting Arcade/Online the Testing Network dialog appears for about a minute then it gives error "determining network capabilities".

                                It still allows to create game and people can connect me, but I'm having troubles connecting other games.

                                My firewall is not blocking the game. I don't have problems with any other multiplayer games. My network is connected directly, I'm using a VPN/L2TP connection to connect to the internet.

                                1 vote
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                                  1 comment  ·  Admin →
                                • Triangle robot clips through floor

                                  While on the level with the (grey) triangle robot that follows you and slams into the ground trying to kill you, while in flight the robot would occasionaly clip through upper parts of the track and not actualy collide with them. I don't have a screenshot :( I hope this is helpful

                                  4 votes
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                                    We will be going through all of the Adventure levels and improving them at some point. When we do that we will try to avoid what you are describing here.

                                    - Kyle

                                  • Track not stopping

                                    Finished ground zero, but its' music didn't stop, it continued playing even in main menu.All other tracks were combining with it.

                                    1 vote
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                                    • Not all custom maps are download / Custom maps limit

                                      I have been having alot of fun playing this game and I have been subscribed to literally every custom map, however I have started to notice as more maps come up, more disapear. From what i can see I was subscribed to 300+ maps but there was only 133 and there is no way to validate it.

                                      1 vote
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                                      • Screen goes completly purple

                                        Occasionally when booting distance I get a purple menu screen and/or when loading a race the screen will be purple. When this happens I need to reboot distance to fix it. For a while verifying the integrity of the game cache seemed to fix it but it does not seem to be a sure fire fix.

                                        Running the game on windows 7 64 bit

                                        3 votes
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                                          1 comment  ·  Admin →
                                        • Gravity Trigger: Music will cease if the MusicCueID is already playing.

                                          It should simply not do anything music-wise. Unless resetting is on, I suppose.

                                          Current Workaround: Add a number of extra triggers to switch the MusicCueID back and forth to prevent it from stopping completely after someone gets back to a checkpoint (for example) and goes through the same trigger again.

                                          On the other hand, sorry if I'm just being dumb and simply missed something while fiddling with it.

                                          1 vote
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                                            1 comment  ·  Admin →
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