Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Option to enable auto-magneting to walls in midair?

    I am new, I've been getting better at the thruster usage -- but I'd love to see an option where if the car is close enough to a wall in midair it'll auto-orient itself to land on it. This would be great for beginners or people who just don't want to do the thruster thing. This option would either be enabled server-side for all players or disabled where people would have to individually use thrusters.

    Basically I view thrusters as another part of the difficulty level -- I want to just hop in the direction of a wall I'm supposed…

    4 votes
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    • 1 vote
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      • can't use gamepad on pause menu or main menu.

        Whenever I use the gamepad and press a button on the pause menu, it exits the pause menu.

        2 votes
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        • 3 votes
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          • level select

            Although this isn't a bug, a "level select" option after a race would be a huge improvement. I have spent soo much time ending a sprint in solo, wanting to go to a different level, having to press "main menu", going back to arcade, back to solo, back to sprint, then I can select my level. It's something I feel could be avoided and would make it better to play instead of having to navigate through a whole bunch of menus after each level.

            1 vote
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            • Jump and Jump

              when the car losses 4 wheels for the lasers start to jump and jump and jump :/

              1 vote
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              • Air controls "Invert"

                The air controls are naturally inverted so when you select "invert" it is actually default. Please input an option that will clarify this.

                4 votes
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                • Bug with groups causes level to be erased (video included)

                  http://youtu.be/TjVwe7kadiY

                  Steps to reproduce:
                  1. Select the large group.
                  2. Ctrl+click to select the node at the end of the group.
                  3. Ctrl+click to select the node at the end of the road after the jump.
                  4. Press enter to attach the large group to the track.
                  5. Test the track.
                  6. Horrible things happen when you try to go back to the editor.
                  7. If you press tilde five times, you go back to the editor, but everything is gone.

                  This has been completely consistent for me. It's so weird.

                  1 vote
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                    1 comment  ·  Admin →
                  • Shard launch

                    In the level editor, when you test a track with virus shard launcher, trigger the launching and then go back to editor, the shards light markers are still visible. It's nice by a way because we can see exactly where did it felt, but it rapidly becomes eyes blowing.

                    1 vote
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                    • When "warping" to Sector 8 after the chapter named "Corruption," the game simply hangs and never loads the next sector

                      After entering the end portal on Corruption, the "Warping to Sector 8" page shows up and then nothing happens. If I switch away to a different window and switch back, the screen becomes (and stays) black. Either way, the screen remains static till I manually kill Distance. (Note: x86_64 Arch Linux, running Distance through Steam)

                      1 vote
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                      • filght controlls get mix's up :(

                        when flying i barrel rolled or hits somehting to make me barrel roll then find my self that my controlls are backwards its can really cause problems take to long to work it out if you guys can keep the controlls the same even upside down it would really help :) (( if not getting what i mean the stick when pulling back make you point up but when your car upside down and do the some command you still go point up you should point down

                        1 vote
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                        • 3 votes
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                            1 comment  ·  Admin →
                          • Complete system lockup.

                            Randomly during online matches (tested only during online matches, may or may not occur in single player) the game will cause a complete system crash by locking the system up, requiring the need to hold the power button to force shut down.

                            Due to Distance not actually crashing, a drump was not saved. output_log.txt contains nothing of value.
                            Windows Event Viewer lists this at the point of crash:

                            Faulting application name: CCC.exe, version: 4.5.0.0, time stamp: 0x53ad0dcc
                            Faulting module name: amdmantle64.dll, version: 9.1.10.34, time stamp: 0x5417637b
                            Exception code: 0xc0000005
                            Fault offset: 0x000000000040cfa6
                            Faulting process ID: 0xcec
                            Faulting application start time:…

                            3 votes
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                              1 comment  ·  Admin →
                            • Audio fails to load on parts of Corruption

                              Replayed that map a few times, and the music track will fail to load. Map sounds/boost/engine sounds still work. Boost warning audio will fail to load, or begin to play then cut out.

                              3 votes
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                              • When I play 1-3 players it's fine, But when I add a 4th it stops working

                                When I play 1-3 players it's fine, But when I add a 4th it stops working

                                3 votes
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                                • in split screen mode, player two's controller rumble is triggered by the actions of player one

                                  when playing with player one using the keyboard and player two using a USB xbox 360 controller

                                  1 vote
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                                  • 1 vote
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                                    • When I try to customize my vehicle colors the color selector gets stuck.

                                      The white square that's used to select colors gets stuck all the way to the left as if it's constantly being pushed left. I've tried unplugging my controller and keyboard and it doesn't fix anything. When I push to the right it stops moving left but I can never get it to move right. Would love to see this get fixed.

                                      3 votes
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                                      • I can't seem to skip the intro

                                        well ive been folowing and playing this game since it was in its infant days. however the recent update messed it up a tad. i cant skip the opening scene not a big problem for me. but for others it may pose a risk

                                        1 vote
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                                        • spawn models in the direction of the cursor. (checkbox on/off)

                                          It could be usefull for stuff like signs, or holograms you want to put on the side of a building, so you don't need to rotate them all manually. the on/off could be good for stuff like roads and building placement.

                                          3 votes
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