Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. My controller turns off every time I die.

    My game turns off my controller every time I die and I don't know why or what is doing this, I think that's a bug cause I can use it in others games without errors.

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    • Can't add custom music folder

      when my friend and I try to add a custom music folder, it just instantly crashes to desktop as soon as we type anything.

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      • Paste is not working in Linux

        I have been working in the level editor for a while now and I have hit a roadblock: I cannot paste from the system clipboard.

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        • Game Crashing Frequently

          Game crashes in the middle of racing often, but seems to do it most frequently after dying. I updated everything, run directx 11 just fine, update GPU driver. My GPU is quite old however. Is this game unplayable with older GPUs?

          1 vote
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          • Quarantine Zone Inconsistency

            So, you guys probably know about the sound and image effect that appears whenever you enter in Quarantine Zone. If you can't remember, here is a image:
            http://i.imgur.com/LXQmRcR.jpg

            So, if your car explode and resets to a checkpoint before entering the Quarantine Zone, the effect will stay in the screen, even though you are out of the Quarantine Zone.
            http://i.imgur.com/mBd85Pd.jpg

            To compare, here is the same picture of it without the Quarantine Zone effect:
            http://i.imgur.com/7r4zxNn.jpg

            2 votes
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            • Laser bug

              Whenever the laser is low enough to the ground, It doesnt cut the wheels/chassis, Or when you are slow enough, The laser ignores your car (This one i think is intentional)

              1 vote
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              • Cant get out of Options menu

                If your in the pause screen and go to options and then try to press B (Xbox One controller) you cant go back to the paus screen

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                • Split-screen official maps locked

                  No matter if the maps are locked or unlocked on all selected split-screen profiles, the official maps are always locked in split-screen

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                  • Unable to turn right while pressing the gas and using the grip thrusters.

                    Bug: I cannot turn right (bound to the D key) while pressing the gas (w key) and using the grip thrusters (i key). As soon as I stop pressing the gas or stop gripping, I am able to turn right.

                    I can, however, turn LEFT(a key) while gripping.

                    This problem has persisted for several (5 or so) months.

                    Platform: PC
                    OS: Windows 7 SP1
                    Output file attached

                    1 vote
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                      1 comment  ·  Admin →
                    • Steam store OS minimum requirements

                      The minimum requirements for operating system are wrong on steam store unless there is some critical feature that I have not tested myself in the game on this OS that do not work, just want to report this game works fine on Windows XP with Distance beta 5462 but steam store says minimum Windows 7. If needed I can be your tester for compability with WinXP, please contact me via steam if so, I use the name "djohe" there.

                      1 vote
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                        1 comment  ·  Admin →
                      • My Camera keeps going to the right and not sticking behind the car.

                        My camera keeps spinning to the right. I believe the game is thinking that Numbpad6 is being pressed when it's not. When I press numbpad6 the camera stops.

                        3 votes
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                          1 comment  ·  Admin →
                        • 1 vote
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                            1 comment  ·  Admin →
                          • 1 vote
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                            • Screen stuck on LOADING MAIN MENU, adventure mode give the error "LEVEL LOCKED This level shouldn't be locked so something went wrong!"

                              I've been trying to get this game for a while now and i've already done all the basic troubleshooting steps. run as administrator, reinstall c++ packages, verified cache, uninstalled and reinstalled both regular and experimental versions, reinstalled steam, updated windows, etc

                              the game loads up normally until i get to the "loading main menu" screen where it doesnt go any further but i can hear menu responding to my button presses. I tried to start the story mode blindly and got an error message saying "LEVEL LOCKED This level shouldn't be locked so something went wrong!"

                              Trying this in vr…

                              1 vote
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                                1 comment  ·  Admin →
                              • Crash report

                                Crash occured when joining server.

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                                • 1 vote
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                                  • crash after starting map

                                    Below are the logs and the corresponding map. I was playing online when it happened. I did not manage to reproduce it in single player.

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                                    • Can't do anything because The Game thinks I'm not in th latest build

                                      I am currently in version 5462, which last I checked is the latest update, and no matter what I do I always get "Warning: This build is out of date! Make sure to download the latest build before playing". So now I can't look at global leaderboards finish adventure mode. (Assuming those have been implemented) It is also saying it could not upload the "latest updates" and to check my connection to get the latest news. and I tested enough to the point of ethernet and that didn't even work. I don't know if everyone has this or if this…

                                      3 votes
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                                      • I can't stop boosting

                                        When I start the intro level I can't stop boosting so I just explode.

                                        3 votes
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                                          You might have another controller interfering. Do you have a steering wheel plugged in, or use vJoy or similar software? In Distance, you can navigate to the Controls options and view your connected controllers by selecting the Devices box. You can disable a selected device from the Selected Scheme box.

                                        • game makes my CPU overheat

                                          Also, the boundaries that reset you back on the track after falling off, need to be smaller (reset quicker)

                                          1 vote
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                                            Try turning down some graphics settings if your computer is overheating—the resolution is a good start.

                                            You can reset the car to the last checkpoint at any time by pressing T on the keyboard or Back/Select on a controller!

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