Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. in the ultimate race, when star in metro real al game frezee

    metro real part its buged an freezing the game

    1 vote
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    • Progress deleted

      I had played for about 2 hours, and downloaded a few workshop levels. The adventure mode was beaten, and I had played some arcade to get medals. I restarted the game for graphics settings to take place, but I come back to all of my progress being gone. All of my adventure levels were reset, and I had zero medals.

      1 vote
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      • Small level design issue (not a bug)

        In the level 'Lost Society', when you get the jump ability, the icon that pops up briefly obscures the hazards immediately after the checkpoint. I would recommend moving said hazards slightly further away, as I feel that new players might tend to crash into them immediately unless they're paying especially close attention right before they hit the checkpoint.

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        • 1 vote
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          • Start gate cloned in weird places on several tracks

            As I was playing online, two tracks ("Pink" and "Paradise Lost") became broken after a teleporter where a start gate was placed in the middle of the track, blocking my progress. Upon completing Paradise Lost, I restarted the game and went back into the level and the start gate was gone, but my ghost was clearly driving on the glitched-in start gate.

            1 vote
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            • None of my progress was saved when re-installing Windows. However, it still shows that I got a certain time on the leaderboard in arcade mod

              None of my progress was saved when re-installing Windows. However, it still shows that I got a certain time on the leaderboard in arcade mode. Can all game data be backed up on Steam so game saves are not lost?

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                1 comment  ·  Admin →
              • 6 votes
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                  1 comment  ·  Admin →
                • Some ideas to help. (To developers)

                  If the car is supposed to be electric, why not make the engine thrusters with a blue tint which imitate electric ion-thrusters instead of yellow-fire fuel thrusters. Also I think the doors that open as wings are kinda corny. Why not put another control that is the opposite as "grip" that turns on thrusters under the car for flying. The jump could be a short bottom thruster burst instead of the corny "boink" hydrolic bounce. This would add a whole new dimension of air control to the game. This game has great potential so far, but it has to be…

                  3 votes
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                    1 comment  ·  Admin →
                  • 1 vote
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                      1 comment  ·  Admin →
                    • 1 vote
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                      • Why Is The Slender Man Making Teleporter Giving Me Ear Rape? I Play This To Simulate My Music... I Play At 100% But The Portal Is Damaging

                        Can you like Make The Portal Really Quite? It Destroys My Ears And Puts Me Off Playing This Game... I Love Playing At 100%

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                        • Background layer in all levels is invisible, only UltraPlanet atmosphere is visible

                          The background layer is no longer visible since the update that redesigned how level backgrounds function. This is very odd because the only thing that's ever visible is the atmosphere of the UltraPlanet object. The planet itself appears a faint blue due to the atmosphere, but the rest of the planet is invisible. The object appears to load and appear normally if it's not in the background layer.

                          I have verified the game cache through Steam, reinstalled Distance, and updated to the latest graphics drivers, and done a cold reboot after all three steps.

                          Objects without atmospheres are completely invisible…

                          3 votes
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                          • 1 vote
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                            • Missing particle visuals in editor

                              Occasionally while working in the editor for extended periods at a time, dropping new particles into the level or pasting copies of already existing particles will not display them while editing, only while playtesting. However, the particle display regions will still show if the object is selected. Re-entering the editor will not fix it, only restarting the game will. (Beta 6009, Windows Steam)

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                              • In-game leader board bug

                                See the gif. Notice that when the decimal part hits .1 or .0 the decimal becomes 3 digits and then back to 2 digits.

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                                • Keyboard lag on Ubuntu

                                  Game unplayable on ubuntu due to extremely slow key response. I saw this bug few years ago and its not fixed yet :(

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                                  • Conflict between my wheel and joystick.

                                    Hello, everyone. I recently bought this game, along with a Logitech G29 wheel, and I want to play in VR using the wheel and my CH Fighterstick joystick. The problem is, there seems to be a conflict between the wheel and the joystick where the joystick's buttons will not work at all if I have the wheel plugged in (only the analog axes work).

                                    I tried many different approaches to resolving this conflict (restarting game/PC, un/re-plugging controllers), but the joystick simply would not function at full capacity unless I had the wheel unplugged.

                                    2 votes
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                                    • Show total time spent in Adventure mode on the stats screen

                                      Right now, the Total Time in Modes stat doesn't add up with the individual mode stats, since it's counting Adventure mode in that, and the fact the game is tracking how much time is spent in adventure mode is never stated at all. To fix this, an Adventure mode play time stat should be added to the global stats screen.

                                      As an aside, this could possibly also be the case even after this change is made on old profiles due to Speed and Style / Soccer being removed, so maybe those stats should be excluded from the total mode time.

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                                      • 1 vote
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                                        • Levels Locked After Update

                                          After the game had updated, all of the levels in Arcade - Sprint are locked. I have completed them and got gold medals on most of them and a platimum on one of them, but now they're all gone!
                                          Also all of the settings were reset.

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