Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. When the ball thing explodes in Ground Zero, the game freezes for a couple seconds

    Attached is a screenshot of Task Manager. The sudden spike downward in CPU and GPU and upward with the HDD is when the ball exploded
    GTX 1050 4gb

    i5-7300HQ

    12gb DDR4 RAM

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Distance crashing

      Distance has started crashing frequently - 4 times today in a short period. Only change was switching from a Logitech M510 mouse to a Razer Deathadder Elite.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Game Crashes

        When enabling custom music at the main menu pressing"/" crashes the game. Plz Fix Bungie :D

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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • 4 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • My menu did stop working after a while

              After restarting a map a few times (while trying to beat the map) I cant press restart oder anything else on the map. Even when I switch controllers like from Xbox Controller to Keyboard.
              I can move my mouse but the menu isn't responding and I have to leave the game by alt + f4 or task manager.
              That problems occurs only on the Arcade Mode until now.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • in the ultimate race, when star in metro real al game frezee

                  metro real part its buged an freezing the game

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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Progress deleted

                    I had played for about 2 hours, and downloaded a few workshop levels. The adventure mode was beaten, and I had played some arcade to get medals. I restarted the game for graphics settings to take place, but I come back to all of my progress being gone. All of my adventure levels were reset, and I had zero medals.

                    4 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Small level design issue (not a bug)

                      In the level 'Lost Society', when you get the jump ability, the icon that pops up briefly obscures the hazards immediately after the checkpoint. I would recommend moving said hazards slightly further away, as I feel that new players might tend to crash into them immediately unless they're paying especially close attention right before they hit the checkpoint.

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                        • Start gate cloned in weird places on several tracks

                          As I was playing online, two tracks ("Pink" and "Paradise Lost") became broken after a teleporter where a start gate was placed in the middle of the track, blocking my progress. Upon completing Paradise Lost, I restarted the game and went back into the level and the start gate was gone, but my ghost was clearly driving on the glitched-in start gate.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • None of my progress was saved when re-installing Windows. However, it still shows that I got a certain time on the leaderboard in arcade mod

                            None of my progress was saved when re-installing Windows. However, it still shows that I got a certain time on the leaderboard in arcade mode. Can all game data be backed up on Steam so game saves are not lost?

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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • 6 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Some ideas to help. (To developers)

                                If the car is supposed to be electric, why not make the engine thrusters with a blue tint which imitate electric ion-thrusters instead of yellow-fire fuel thrusters. Also I think the doors that open as wings are kinda corny. Why not put another control that is the opposite as "grip" that turns on thrusters under the car for flying. The jump could be a short bottom thruster burst instead of the corny "boink" hydrolic bounce. This would add a whole new dimension of air control to the game. This game has great potential so far, but it has to be…

                                3 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Why Is The Slender Man Making Teleporter Giving Me Ear Rape? I Play This To Simulate My Music... I Play At 100% But The Portal Is Damaging

                                      Can you like Make The Portal Really Quite? It Destroys My Ears And Puts Me Off Playing This Game... I Love Playing At 100%

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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Background layer in all levels is invisible, only UltraPlanet atmosphere is visible

                                        The background layer is no longer visible since the update that redesigned how level backgrounds function. This is very odd because the only thing that's ever visible is the atmosphere of the UltraPlanet object. The planet itself appears a faint blue due to the atmosphere, but the rest of the planet is invisible. The object appears to load and appear normally if it's not in the background layer.

                                        I have verified the game cache through Steam, reinstalled Distance, and updated to the latest graphics drivers, and done a cold reboot after all three steps.

                                        Objects without atmospheres are completely invisible…

                                        3 votes
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                                        • 1 vote
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