Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Screen times out due to no input from device

    So with certain games, the xbox inputs to the computer are not detected as movement, so the screen will timeout.

    1 vote
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    • Home Menu

      The home menu just after you press any key keeps on changing selection. It keeps on going up like as if you press up on the D-pad.

      1 vote
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      • Menu options not usable after switching to old progile

        I used the options to switch to a profile from about a year ago. Now I can't select the Arcade or Options menu. Nothing shows up when clicked

        1 vote
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        • 1 vote
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          • ground zero spilt screen mutiplayer portal glitch

            the portal that sucks you in only affects the first player to get to it

            1 vote
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            • 23 votes
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              • Unplayable game and glitchy menu

                None of the options in the menu work, except the Adventure, the whole menu looks weird. When I try to run the adventure, the first level is as glitchy as the menu and doesn't work as well.

                13 votes
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                • Falling through the floor in the "Manor"

                  In the manor, right after the downwards tunnel (the one with the spider webs), i keep falling through the floor in the 2 following corridors. Infact, even the spawn right after the tunnel drops me through the floor.

                  162 votes
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                  • Can't select Options or Arcade Mode on the main menu, and along with that the background on the main menu isn't even THERE!

                    Same thing happens on Nitronic Rush except, in that game, changing the resolution fixed it.
                    My specs are:
                    Windows XP Service Pack 3 Professional 32 bit
                    ATI Raedon HD 4550
                    Some AMD processor that is over the minimum requirements.
                    If there is more info you need, please ask.

                    1 vote
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                    • 10 votes
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                        1 comment  ·  Admin →
                      • 1 vote
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                        • Level switching bug

                          The only common link I found was leaving the level editor's test mode. I would play through the track, then when I leave the level changed to another saved level, i had not pressed any other buttons besides the '`' to switch modes

                          1 vote
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                          • Credits are blurry

                            While driving through the credits, the words are very blurry and hard to make out, although I am playing with minimal graphics options.

                            1 vote
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                              1 comment  ·  Admin →
                            • Нет картинки (No pictures)

                              Запускаю игру, музыка есть но картинка только одна. Я перепробовал почти всё кроме переустановки драйверов потому, что скачав пиратку игра работала отлично, а лицензия нет. (Start the game, the music is there but the picture only one. I tried almost everything except reinstall the drivers because the download pirates the game worked perfectly, and license no.)

                              1 vote
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                              • acceleration at the start not always the same

                                I noticed that the acceleration at the start of the level is not always the same. You can easily test this on Broken Symmetry level by enabling your last ghost session/replay.

                                With default key layout, pressing up arrow and shift in different ways/timings, the starting acceleration will be faster/slower;

                                example:
                                1) press and hold up-arrow first (I press it when the timer is on"2")
                                2) then press and hold shift
                                will result in slower acceleration than other way around

                                3 votes
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                                • PS2 Joystick button not recognized at all

                                  Left Analog Stick work fine but other button like Triangle, Square, etc not recognized at all. I'll already test my joystick with JoyToKey and other games, just works fine. Is this a bug or something?

                                  2 votes
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                                  • Grouping objects sometimes deletes them

                                    In one specific instance, grouping multiple simples with animators (via hotkey) caused the center-point to vanish. Upon saving and restarting the level, the objects were gone. This has only happened to me once, but I will be sure to have another person vote on it if it happens to me again.

                                    1 vote
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                                    • Pop up warning lights from really far away far away. (Not customized pop ups)

                                      I was racing in the level Destination unkown, even though I know its not finished yet. anyways, I was driving in the part were there were blue popups and infected moving saws when I crashed on the first popup. (Lol). When I respawned I relized the second pop up light warning was on and I could clearly see it from the checkpoint. I started driving and when I got to were the light should have showed up it restarted the light cycle and basicly disapered quickly but reapered the normal speed afterwards.

                                      1 vote
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                                      • Issues regarding not connecting to the workshop

                                        A https://youtu.be/ja9cAB9ZlRU
                                        B https://youtu.be/PZrgYciprxQ

                                        In both videos, Distance fails to connect to the Steam workshop. Video A show that you're unable to play any workshop maps until the game connects to the workshop, and holding Esc to skip trying to check for a new version of the map doesn't do anything. Video B shows that the game continues to try to connect in the background, and will show the unsubscribed levels popup mid-gameplay when it does finally connect to the workshop. Also both videos show my super long startup time.

                                        0 votes
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                                        • Incorrect medal for the time

                                          In the level "Corruption" I got 2m 49s and 02. for that fifth of a second I should've achieved gold but instead I still clearly got silver.
                                          Screenshot clearly shows it, just wanted you guys to know about it

                                          1 vote
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                                            1 comment  ·  Admin →
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