Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Missing particle visuals in editor

    Occasionally while working in the editor for extended periods at a time, dropping new particles into the level or pasting copies of already existing particles will not display them while editing, only while playtesting. However, the particle display regions will still show if the object is selected. Re-entering the editor will not fix it, only restarting the game will. (Beta 6009, Windows Steam)

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • In-game leader board bug

      See the gif. Notice that when the decimal part hits .1 or .0 the decimal becomes 3 digits and then back to 2 digits.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Keyboard lag on Ubuntu

        Game unplayable on ubuntu due to extremely slow key response. I saw this bug few years ago and its not fixed yet :(

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Conflict between my wheel and joystick.

          Hello, everyone. I recently bought this game, along with a Logitech G29 wheel, and I want to play in VR using the wheel and my CH Fighterstick joystick. The problem is, there seems to be a conflict between the wheel and the joystick where the joystick's buttons will not work at all if I have the wheel plugged in (only the analog axes work).

          I tried many different approaches to resolving this conflict (restarting game/PC, un/re-plugging controllers), but the joystick simply would not function at full capacity unless I had the wheel unplugged.

          2 votes
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          • Show total time spent in Adventure mode on the stats screen

            Right now, the Total Time in Modes stat doesn't add up with the individual mode stats, since it's counting Adventure mode in that, and the fact the game is tracking how much time is spent in adventure mode is never stated at all. To fix this, an Adventure mode play time stat should be added to the global stats screen.

            As an aside, this could possibly also be the case even after this change is made on old profiles due to Speed and Style / Soccer being removed, so maybe those stats should be excluded from the total mode time.

            1 vote
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            • 1 vote
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              • Levels Locked After Update

                After the game had updated, all of the levels in Arcade - Sprint are locked. I have completed them and got gold medals on most of them and a platimum on one of them, but now they're all gone!
                Also all of the settings were reset.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • menu

                  o menu do jogo esta todo bugado

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Game displays only on Second Screen!

                    I own a Laptop and I game on its screen itself. Just for a change I played the game on my T.V and now the Game wouldn't start on My laptop. I have tried so many things and it just desen't work.

                    If I have to play the game I have to connect my TV first then make it extended then start the game then make it windowed then its ready to play. It is very annoying!

                    3 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • How to manage bloom in boombox mode

                      Hi guys
                      So there's this option in Options>General called Enable Boombox Mode and under it are the sliders for Bloom and Shake intensity.

                      Here's what I want to do: I want to add just a little bit of bloom to the lights on the car.

                      Basically, I want minor glare and flashes on top of the regular lights on the car. But turning down bloom in boombox mode doesn't just turn the glare down, it turns all the lights down. If I bring the bloom slider to 0, it turns the lights off.

                      Here's an imgur album to show screenshots. …

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • joined a server and the server overwiev whited out like the retry lvl main menu bug did before

                        i joined a server and the screen turned white just like the bug in the previous build with the main menu you fixed: https://puu.sh/zelPS/b76

                        3 votes
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                        • Key binding/flight mode: Wing Yaw and Grip on same key

                          Hello refract team,

                          if wing yaw (left or right) and grip are bound to the same key then you can't use the wing yaw in flight mode. Hitting the key multiple times lets you move sligtly in the designated direction but the direction change isn't enough and holding the key down doesn't work (except the very little tick after the registration of the key).

                          Thank you for your work - keep doing this awesome stuff!

                          Yours sincerely,
                          Krawodar

                          1 vote
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                          • I need help please I want to play and I can not, only in adventure mode and I just fall

                            I need help please I want to play and I can not, only in adventure mode and I just fall

                            1 vote
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                            • white main menu

                              i clicked restart on a downloaded map and i was immediatly brought back to the main menu but it was all white and i couldnt select anything except the report bug option.

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Black screen freeze upon opening the game

                                There is no music, the game just opens to a black screen with the windows loading cursor and stays like that until the game is force quit. This is after following all the tips in the subforum pinned post.

                                2 votes
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                                • Every time I tap a wall I seem to lose the ability to steer

                                  It seamingly happens randomly but if I tap a wall or crash without dying then for about a second I loose all control of the car and end up crashing. If this is a new "feature" please remove it. It's incredibly frustrating.

                                  3 votes
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                                  • Wing Yaw Left and Right switching

                                    I dunno how it is for other players. But I had to switch the Wind Yaw right and left. It feels totally weird to roll into the opposite direction.

                                    3 votes
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                                    • Replay Bug (Build 5930)

                                      #1
                                      If you play any track, you will be able to see your stats on the "STATS" right?
                                      https://i.imgur.com/QlpaJxh.jpg
                                      However, if you view the replay right after finishing the track, once you get back there won't be any stats in "STATS"
                                      https://i.imgur.com/PJEJAvg.jpg
                                      https://i.imgur.com/uX6hz6G.jpg
                                      ------------------------------------
                                      Also, depiste supporting only 20 Ghosts, I'm able to select more than that in the Replay/Ghost menu

                                      0 votes
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                                      • Workshop levels dont download

                                        When i try to download a level from the steam workshop the dowload is stuck at 0% and stopping the download doesnt work either.

                                        1 vote
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                                        • Workshop levels dont download

                                          When i try to download a level from the steam workshop the dowload is stuck at 0% and stopping the download doesnt work either.

                                          1 vote
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