Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. 1 vote
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      Thanks for your report. Unfortunately your video link seems to be broken, but I was able learn a bit from your output log. It seems that your game is installed on a different drive from your Documents folder, and upon attempting to access save data in “C:\Users\[USERNAME]\Documents\My Games\Distance\” the game doesn’t have permission to do. I would try either installing Distance on your C: drive, or look into enabling permissions for Distance to touch that folder. You might be able to achieve this by running Distance as an Administrator.

      -Jordan

    • 1 vote
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      • Virus Teleporter bug

        I found an issue with the virus teleporters as they suck you in - should you die by being wrecked into a wall or any sort, you will NOT regain control of your car. Easy to reproduce.

        1. Have any sort of virus teleport like the ones found in the level Ground Zero.

        2. Make it so that it's surrounded by walls. or obstacles but still visible.

        3. play level involving such obstacle and get wrecked.

        This should trigger the bug.

        1 vote
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        • The host has left the game

          when i join a game the game make me leave the game because the host left the game but the host don't left the game

          1 vote
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          • Skybox and Car Particles

            Edge of the thrusters particle effect is visible and dims objects in the skybox.

            1 vote
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            • arcade doesn't work on offline mode

              i think it's about track informations. it can't connect steam after that stucks.

              1 vote
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              • Intro music doesn't change

                When the main menu is set to a different setting and music, while the game is starting the default music plays then goes to the music that goes with the main menu, could you guys make it that the music for the intro/other menus is the music for the main menu when the main menu is changed to a different setting

                3 votes
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                • Stuck on loading main menu

                  I've tried everything on the Distance Startup Troubleshooting page, as well as reinstalling Distance, to no avail. It starts up fine until it gets to the Refract logo which I noticed I can't skip or the 'Beta Disclaimer' popup anymore. Not a big deal, but it might have something to do with my main issue. Once it gets to the 'LOADING MAIN MENU' screen, it just doesn't load at all, it just stays stuck and I have to manually alt+tab and close the game.

                  Here are my system specs and an output log:

                  Windows 10 Pro 64-bit (10.0, Build 15063 …

                  4 votes
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                    Seems like the game can’t access your Distance settings for some reason. Can you try deleting the Documents\My Games\Distance folder? (Be sure to back up any levels you’ve made if you’ve made any!)

                  • Does not startup, "dbus_current_generation" failed [Ubuntu 17.04]

                    Through Steam: the game does not show a window. Until the "Distance" process is killed, this message keeps posting in the terminal:
                    process 25002: arguments to dbus_connection_ref() were incorrect, assertion "connection->generation == _dbus_current_generation" failed in file ../../dbus/dbus-connection.c line 2656.
                    This is normally a bug in some application using the D-Bus library.

                    ----

                    If I run "Distance" from the terminal directly then a Blue full-screen window appears for about 10 seconds then switches to a really-messedup image of my desktop and crashes. My terminal output is as follows:

                    takkun@takkun-EP45-UD3R:~$ '/media/takkun/sde - 4TB WD/[0] STEAM/LIBRARY/Ubuntu/steamapps/common/Distance/bin/Distance'
                    Found path: /media/takkun/sde - 4TB WD/[0] STEAM/LIBRARY/Ubuntu/steamapps/common/Distance/bin/Distance …

                    1 vote
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                    • Controls shortcut

                      Using the Xbox One Wireless Controller: when i use the right trigger to accelerate the camera move left; when i use the left trigger to brake the camera move right. I mode a test with windows and it's not a shortcu in my controller and there is no mention of the left/right trigger in the camera menù.

                      1 vote
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                      • Materials flicker after reboot

                        Here is the problem: the first time I play Distance after a reboot of the computer, materials flicker for a while, and then the game crashes. When I exit it and start the game again, everything works great. Attached is a recording of this, except the crash of the game, which happended a little bit after I ended the recording. I'm sorry if the recording is laggy, my the computer had a hard time running the game and recording. My CPU is an Intel i5-4460 @ 3.20 Ghz.

                        3 votes
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                        • steam achievement reset

                          I already achieved "Pumpkin King", but after adding achievements it appears as not unlocked!

                          1 vote
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                          • All my levels i made are away

                            I just used Distance after 2 weeks and when i opened it all my levels disappeared. When i open "My Games/Distance/My levels" the folder it empty.

                            1 vote
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                            • Seemingly random crashes

                              I have not been able to recreate this crash purposefully, so far it has only happened while playing online. Sometimes it will happen shortly after joining, sometimes it will happen after playing for 20+ minutes. Reinstalling and verifying cache integrity did not fix the issue.

                              1 vote
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                              • Camer positioned under vehicle

                                I have Idea why, But My Camera is positioned under the vehicle when I try to play in Third-person. I have proof here http://steamcommunity.com/sharedfiles/filedetails/?id=1155159945

                                I've had a look in the settings, I've Verified game files and Re-Installed the game and nothing has resolved it. Maybe you guys can help?

                                There is also a JPG showing the same Image as the Link.

                                1 vote
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                                  1 comment  ·  Admin →
                                • Consistent crash on a certain course

                                  On the course Lava_Whatever by Fork (here: http://steamcommunity.com/sharedfiles/filedetails/?id=531063324) I always crash on load. Attached is my Player.log.

                                  System specs: Ubuntu 16.04, FX-6300, HD 6970.

                                  3 votes
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                                  • Lack of Analog Grip control

                                    Binding grip to an analog input (I have it on left trigger) doesn't allow varying the grip power: It's either 0% or 100%.

                                    1 vote
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                                    • Corruption level replays not showing up the track

                                      If the replay last less than 1:49 seconds, replays 1st to 5th, the track doesn't appear. The first 3 screenshots are from the replay number 5, time 1:11, the last screenshot is from the replay number 5 time 1:49 which works fine.

                                      1 vote
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                                      • Level progress lost every startup, have to re do all levels (Arcade)

                                        After completing all official levels in Arcade, closing the game, shutdown my pc.
                                        When next time I boot distance all official levels in Arcade have to be done again, every boot, did it 5 times already...

                                        1 vote
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                                        • I got lost in space in the Aftermath...

                                          So apparently, in the Aftermath level in the no-gravity area, you can fly straight up for a rather long time, which I accidentally did. And it looks all pretty and stuff but flying back to earth(?) for 5 minutes now with no changing picture of it makes me wanting to just blow the vehicle up to be back on groud again. So the sort-of-bug is, that there is no deadzone over the level area, or at least a giant stop sign. I don't know where the limit of space is, but exploring it doesn't seem to be the point of…

                                          1 vote
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                                            1 comment  ·  Admin →
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