Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. Combine steer and jet roll

    In Nitronic Rush if I remember well the jet roll was mapped to the same stick than the one to steer, here in Distance it's very hard to reach and move precisely the right stick on a X360 controller while holding A (and RT) right after jumping with X. Any solution ?

    1 vote
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    • Level stuck in no-gravity mode for rest of level after no-gravity section

      In the user level "Road to Oblivion Tower" (by fzeroman), there was a no-grav section. After it ended, everything seemed to be ok until the time I died and respawned at checkpoint - the game has been stuck in no-grav mode for rest of the level.

      1 vote
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      • Usability bug. UI navigation is unobvious

        Way to Reproduce:
        1) Launch the game the first time
        2) Wait till Create Profile Menu appears
        3) Point a cursor at the input field and click it.
        4) Input a profile name
        5) Point a cursot at Create button and click it.
        6) Notify, that nothing happens

        *Actual:* Usual point'n'click mechanics doesen't work in this menu
        *Expected:* All UI in game respond correctly to usual point'n'click mechanics. Navigation with keyboard arrows is unusual an uncomfortable for users

        1 vote
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        • Screen goes completly purple

          Occasionally when booting distance I get a purple menu screen and/or when loading a race the screen will be purple. When this happens I need to reboot distance to fix it. For a while verifying the integrity of the game cache seemed to fix it but it does not seem to be a sure fire fix.

          Running the game on windows 7 64 bit

          3 votes
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            1 comment  ·  Admin →
          • Stunt text looks weird in the next-to-wheel view

            In the front wheel view, the stunt/score text looks seird, like it's doing "figure 8"'s.

            3 votes
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            • Level Editor: Teleporter Checkpoints in Challenge Levels

              Teleporter exits which trigger checkpoints don't count as proper checkpoints when you save the level as Challenge.

              In fact I personally don't want you to fix this, as I did want a level to function as both Sprint and Challenge, but you still should know.

              2 votes
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                1 comment  ·  Admin →
              • Gravity Trigger: Music will cease if the MusicCueID is already playing.

                It should simply not do anything music-wise. Unless resetting is on, I suppose.

                Current Workaround: Add a number of extra triggers to switch the MusicCueID back and forth to prevent it from stopping completely after someone gets back to a checkpoint (for example) and goes through the same trigger again.

                On the other hand, sorry if I'm just being dumb and simply missed something while fiddling with it.

                1 vote
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                  1 comment  ·  Admin →
                • Test Track issues.

                  When I test a track with teleporters, I am teleported through the start zone. And just recently crashed during editor.

                  1 vote
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                  • Level Editor Color Picker Issue

                    While setting colors in the Level Editor, the color picker shows up on top of the right tool bar. This a is a little odd looking as it is translucent and the text underneath shows through. Could the color picker be dragged to another location or made opaque?

                    Also, there aught to be a way to set a few colour schemes, where selecting one changes the colour of all the roads, lasers, and lights as they are being placed.

                    3 votes
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                    • 1 vote
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                      • Not sure if this is a bug but on alot of the levels you have the spike rollers and 50% of them time when i hit them head on it did not kill

                        Change all the death traps to 1 hit kill or have a option that anything u hit kills u like as a challange mode or hard mode

                        becasue some times i hit some of the traps headon and did not even get hit

                        2 votes
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                          1 comment  ·  Admin →
                        • can't configure gamepad

                          hi,

                          My ps3 gamepad is identified correctly but after I quit the config menu, the game always sets it back to keyboard.

                          4 votes
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                            1 comment  ·  Admin →
                          • Personal Time does not sync with Global Leaderboard

                            I have posted a time on the last level of the the arcade sprint mode and it's a 2:49:110. I went to see how well I did on the Global Leaderboards but I could not find my time which should have been number 1 as the current leader hard 2:49:18x. It says in the top right of the leaderboard screen that there is no time found. Is there are reason why this is happening?

                            10 votes
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                            • 1 vote
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                              • Hang/Freeze when searching for servers

                                I haven't had this issue until about two patches ago, still during the closed beta.

                                I've already attempted to delete the entire installation, and also the config files under Documents\My games\Distance, without any success.

                                I'm wondering if it is related to the another issue that I'm having. The Update news feed appears to never successfully retrieve information. This occured around the same time as this other issue. After a few minutes, it times out, with the message "could not connect to update message server".

                                I saved a dump file of the the process, in order to debug and the output.log.

                                1 vote
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                                • Player that joins in progress and wins does not appear on host's race results

                                  I joined another online player's Sprint race in progress and won. On my race results screen, I beat him by 12 seconds, and no other players had finished. On his/her screen, nobody else had finished, and he/she was indicated as having won the race.

                                  1 vote
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                                  • Online Mode

                                    If you try to enter in a server with a custom map which the race would have already started, you get stuck in lobby. After that, the host get bugged in the end of race (and can't get back to the looby or continue to the next level), you start seeing duplicated nickname, and the room starts to support more than 6 players, etc. Some screenshots below.

                                    Glitched server:
                                    http://i.imgur.com/xCxpglX.jpg

                                    Trying to enter in a custom race which had already started without downloading the custom race from workshop (notice the "Player Count" and the duplicated nicknames)
                                    http://i.imgur.com/BNDgMoq.jpg
                                    http://i.imgur.com/HkYCTz4.jpg
                                    http://i.imgur.com/nbSAO24.jpg

                                    I…

                                    1 vote
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                                    • Not sure if it's bug...

                                      Not sure if a bug with my game or not, but wasn't supposed for the game have a speedometer? If it's not a bug I apologize, anyway just for curiosity, why remove it, or any plans to take it back?

                                      1 vote
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                                        1 comment  ·  Admin →
                                      • the game would freeze

                                        the game would freeze then my 2nd monitor would go black and i have to restart my computer every time this happens.

                                        1 vote
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                                        • sector 23 stuk in geometry

                                          hit by blade and sent into spikes that should have killed me but insted my car floated there

                                          1 vote
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