Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

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  1. 1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Respawning in the zero gravity zone makes it difficult to move.

      It would be nice to have some sort of starting momentum.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Game launching beyond maximum resolution -- cannot start game without forcing Disable Resolution Scaling in compatibility mode.

        The game appeared to be launching in a resolution beyond what my monitor could display. The game would launch, then minimize while I could still hear music. By right-clicking the EXE, I was able to force "Disable display scaling on high DPI settings" that allowed me to get in and adjust the resolution, but without taking this step I would not have been able to launch the game properly.

        My native desltop resolution is 1680 x 1050

        10 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Long network testing and error "determining network capabilities"

          When starting Arcade/Online the Testing Network dialog appears for about a minute then it gives error "determining network capabilities".

          It still allows to create game and people can connect me, but I'm having troubles connecting other games.

          My firewall is not blocking the game. I don't have problems with any other multiplayer games. My network is connected directly, I'm using a VPN/L2TP connection to connect to the internet.

          1 vote
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Adventure Mode, wall switch. Maybe a bug? Maybe me just being bad?

            So on the very first level in Adventure Mode where the game introduces the wall jump switch. And I mean the side wall, not the top to bottom wall switch. For maybe five to ten minutes it wouldn't let me jump onto the wal by hitting space bar and A.

            I ended up having to smash the front end of the car into the wall, jump and the use the front thrusters to get myself on there. I don't know if this is me being bad at the game or a bug. Just thought I'd let you know just in…

            2 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Camera changes when you steer

              During the Sector 9 level when I started my flight tutorial, the camera started to pan to different cinematic angles instead of properly steering the car.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Triangle robot clips through floor

                While on the level with the (grey) triangle robot that follows you and slams into the ground trying to kill you, while in flight the robot would occasionaly clip through upper parts of the track and not actualy collide with them. I don't have a screenshot :( I hope this is helpful

                4 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  We will be going through all of the Adventure levels and improving them at some point. When we do that we will try to avoid what you are describing here.

                  - Kyle

                • Editor: Quickly Pressing ~ to can cause properties to overlap

                  Create a new level
                  Select the spawn point and vew the properties tab
                  Press the ~ key 4 times
                  All properties overlap

                  This is now permanent on all objects, to fix you have to quit and reload the editor.

                  Screenshot:
                  http://steamcommunity.com/sharedfiles/filedetails/?id=356024251

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • 3 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • crash report "2014-12-14_011030

                      this is the report "this game crashed.
                      the crash report folder named "2014-12-14_011030" next to game executable.
                      It would be great if you'd send it to the developer of the game!" in a moment i press a lot of time for Up and then the game go out, and put this crash report. The game is awsome!! ;) continue whit this game!

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Campaign Glitch

                        Part Way through the campaign I went back to the main menu and customized my car colors, downloaded some stuff from the workshop and came back to all my progress being wiped.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Framerate drops when OS X background changes

                          I have Distance on my main monitor, but have a second monitor. When Distance is running, the second monitor desktop is still visible. I have desktop rotation enabled every 30 minutes, and when the desktop picture changes due to this, Distance momentarily becomes unplayably slow. This sudden framerate drop really interrupts game flow.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • OS X screensaver activates

                            When playing for a long time with my XBox 360 controller (so I'm not using the mouse/keyboard), the OS X screensaver will activate on top of the game.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Corruption - Adventure Map - Infinite Loop Bug

                              In the Adventure mission (Corruption), during the part where there is one warp portal after the other--if you die in the 'speed-up' ground phase, you will teleported to the beginning of that phase, where gravity will pull you automatically into a free-fall state, and send you into a portal, the gravity then counter-acts and send you back through the portal. Putting you into an intifinite warp loop that you cannot get out of.

                              16 votes
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                                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • When restarting or entering a new level the camera resets.

                                I'm not completely sure if this is a bug or just how it is, but it's very annoying especially in some levels with an early turn coming up when you have to spend a second getting your preferred camera mode again.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Combine steer and jet roll

                                  In Nitronic Rush if I remember well the jet roll was mapped to the same stick than the one to steer, here in Distance it's very hard to reach and move precisely the right stick on a X360 controller while holding A (and RT) right after jumping with X. Any solution ?

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Level stuck in no-gravity mode for rest of level after no-gravity section

                                    In the user level "Road to Oblivion Tower" (by fzeroman), there was a no-grav section. After it ended, everything seemed to be ok until the time I died and respawned at checkpoint - the game has been stuck in no-grav mode for rest of the level.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Usability bug. UI navigation is unobvious

                                      Way to Reproduce:
                                      1) Launch the game the first time
                                      2) Wait till Create Profile Menu appears
                                      3) Point a cursor at the input field and click it.
                                      4) Input a profile name
                                      5) Point a cursot at Create button and click it.
                                      6) Notify, that nothing happens

                                      *Actual:* Usual point'n'click mechanics doesen't work in this menu
                                      *Expected:* All UI in game respond correctly to usual point'n'click mechanics. Navigation with keyboard arrows is unusual an uncomfortable for users

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Screen goes completly purple

                                        Occasionally when booting distance I get a purple menu screen and/or when loading a race the screen will be purple. When this happens I need to reboot distance to fix it. For a while verifying the integrity of the game cache seemed to fix it but it does not seem to be a sure fire fix.

                                        Running the game on windows 7 64 bit

                                        3 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Stunt text looks weird in the next-to-wheel view

                                          In the front wheel view, the stunt/score text looks seird, like it's doing "figure 8"'s.

                                          3 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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