Bug Reports

Reproducibility is key. Please provide as much information as possible so that we are able to reproduce the bug you describe. If possible, when you encounter a bug, go back and try to get it to happen again so you can be sure how it happens. Exact steps are incredibly helpful!

Screenshots: Providing a link to a screenshot (or even a short video) clearly showing your issue is immensely helpful. Simply attach it to your report.

Output Log / Crashes: Distance generates an output log which will help us greatly in diagnosing your issue. If possible, please attach your output log to your post (especially in the case of a crash).

  • On Windows: “[SteamFolder]/steamapps/common/Distance/Distance_Data/output_log.txt”

  • On OSX: “/Users/[username]/Library/Logs/Unity/Player.log”

  • On Linux: “/home/[username]/.config/unity3d/Refract/Distance/Player.log”

Beta Disclaimer: While Distance is in beta, experimentation comes first, stability second. We’ll do our best to fix game breaking issues as they arise, but our priority while in beta is to experiment with gameplay and features. Know that we read every output log and crash report, though it might take time to respond to each one.

I found a bug...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Car distorts when grinding at high speeds

    When grinding against a wall at really high speeds (like the kind of speed you can get in the zero-gravity segments, the car's edge has a tendency to distort backwards.
    I can confirm that this can happen to either side, but as of yet, I can't seem to get both sides to distort in the same run.
    The distortion resets upon respawning.

    Here's a picture: https://www.dropbox.com/s/bb3o9trwgwis8gk/2014-12-17_00001.jpg?dl=0

    As a side note: This glitch was discovered on the user-created level, "Desert Bus - Augmented Edition"

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Typo

      On the splash screen for the short-range teleporter (the one that appears when the game is loading a level or a menu), 'teleporter' is spelled as 'teleportor'.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Game sometimes frezes if you open the menu in multiplayer

        i was playing mutiplayer (normal sprintmode) and the game ... froze? when i opend my menu

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • have i played this track?

          so when you download tracks from steam you are so nice that you put the little green "new" next to it, but unless you play all tracks you have downloaded in one go, you loose it. you never really know if you have played a track. so my idea is you put the little medal logo next to the track name, so you know how good you have done on the differient levels and you know weither you have played it or not, becouse if you havent there would simply be no medal.

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Lasers on the level 'Departure' don't properly affect the car while in flight

              There are ground mounted lasers on this level, and if they are flown through at low altitude they dont cut the car/clip a tiny bit off the wings which are instantly healed. Lasers should affect the car whether or not its wings are deployed or not.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Complete system lockup.

                  Randomly during online matches (tested only during online matches, may or may not occur in single player) the game will cause a complete system crash by locking the system up, requiring the need to hold the power button to force shut down.

                  Due to Distance not actually crashing, a drump was not saved. output_log.txt contains nothing of value.
                  Windows Event Viewer lists this at the point of crash:

                  Faulting application name: CCC.exe, version: 4.5.0.0, time stamp: 0x53ad0dcc
                  Faulting module name: amdmantle64.dll, version: 9.1.10.34, time stamp: 0x5417637b
                  Exception code: 0xc0000005
                  Fault offset: 0x000000000040cfa6
                  Faulting process ID: 0xcec
                  Faulting application start time:…

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Audio fails to load on parts of Corruption

                    Replayed that map a few times, and the music track will fail to load. Map sounds/boost/engine sounds still work. Boost warning audio will fail to load, or begin to play then cut out.

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Purple Glitched Textures on the Car.

                      I booted up the game this morning to drive a couple steam workshop tracks. However once the game was loaded the textures inside and on lower sections of the car are glitched purple. I went to the car configure sub menu to find that the car was still glitched. I rebooted the game with no change to the situation. Here are some screenshots of the glitch.

                      http://steamcommunity.com/profiles/76561198043699455/screenshots/

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Distance Crashes Without Warning

                        While playing 'Distance' the game runs smooth on my PC, 10-15 minutes into the game the game distributes this black-screen which then my whole entire PC shuts down. Is it a temporary bug with the game or is there another possibility that there might be something wrong with my PC

                        10 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • corruption level bug

                          In the level corruption when you are still the camera moves in a 360 motion making the level very difficult & some textures seem to be missing.
                          The textures are after the big jump and big spike rollers. Everything is dark blue shadded and its hard to tell whats going on.
                          Great game though!

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Damage on car and heating in flight

                            Hi, i have followed your guys since the old nitronic team and i have some things to say:

                            You have made all these cool ways to damage your cars with lasers and bumping into things, but why do you regenarate automaticly when you bump into things, i think the regenarate animation is really cool! and i only want it at checkpoints so i can see how much i fucked the car up on the way. also should you not overheat quicker in flight? i mean a lot more force is required for you to fly so it would only make…

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Sometimes car explodes on pressing space button

                              So it's rather disapponting when you want to jump but just explode your car instead. It happens rather common to me on any track on random moments.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Respawning in the zero gravity zone makes it difficult to move.

                                  It would be nice to have some sort of starting momentum.

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Game launching beyond maximum resolution -- cannot start game without forcing Disable Resolution Scaling in compatibility mode.

                                    The game appeared to be launching in a resolution beyond what my monitor could display. The game would launch, then minimize while I could still hear music. By right-clicking the EXE, I was able to force "Disable display scaling on high DPI settings" that allowed me to get in and adjust the resolution, but without taking this step I would not have been able to launch the game properly.

                                    My native desltop resolution is 1680 x 1050

                                    10 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Long network testing and error "determining network capabilities"

                                      When starting Arcade/Online the Testing Network dialog appears for about a minute then it gives error "determining network capabilities".

                                      It still allows to create game and people can connect me, but I'm having troubles connecting other games.

                                      My firewall is not blocking the game. I don't have problems with any other multiplayer games. My network is connected directly, I'm using a VPN/L2TP connection to connect to the internet.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Adventure Mode, wall switch. Maybe a bug? Maybe me just being bad?

                                        So on the very first level in Adventure Mode where the game introduces the wall jump switch. And I mean the side wall, not the top to bottom wall switch. For maybe five to ten minutes it wouldn't let me jump onto the wal by hitting space bar and A.

                                        I ended up having to smash the front end of the car into the wall, jump and the use the front thrusters to get myself on there. I don't know if this is me being bad at the game or a bug. Just thought I'd let you know just in…

                                        2 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Camera changes when you steer

                                          During the Sector 9 level when I started my flight tutorial, the camera started to pan to different cinematic angles instead of properly steering the car.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Don't see your idea?

                                          Bug Reports

                                          Feedback and Knowledge Base